If you are one of the hundreds of thousands of Americans who have signed up for the US Direct Express Debit MasterCard to receive your federal benefits (Social Security and Supplemental Security Income, VA Compensation or Pension and RRB Annuity and OPM benefits) – and would like to contact Customer Service, we have the information you need:
Direct Express Contact Phone Number
To reach customer service and speak to a live person, call the following numbers:
Call 1-800-333-1795 (toll-free) and sign up to receive your payments on the Direct Express Card. This is only for those who do not currently have a card or have not signed up yet to get their payments sent to the card.
If you are a cardholder and have questions about your Direct Express card, you may call Customer Service Department, at 1-888-741-1115 (toll-free). You can also visit the website to see their Frequently Asked Questions (FAQs) section or click here to download a pdf version.
You may call customer service to report a lost or stolen card, get card balance, fee schedule, question unauthorized transactions, get a list of in network ATM brands, password reset, ATM pin number changes and more. They can also help you with issues related to accessing the website and login problems.