Direct Express Dispute Resolution Department

Most Direct Express card holders call the dispute resolutions department to contest suspicious or unauthorized charges on their card. We get questions all the time about Direct Express Dispute form or fax number. There is actually no downloadable dispute form on the website to formally report your suspicious activity. There is also no fax number on the website to send in a formal complaint. The only way to dispute a charge on your card is to call Customer Service at the number below:

—     Customer Service: 1-888-741-1115

—     Hearing impaired: 1-866-569-0447

—     International: 1-765-778-6290 (Collect)

Customer Service is available 24 hours a day, 7 days a week.

If you have charges on your card and need to look into where it came from, call the customer service number and file a complaint. Make sure you have your card number and the specific transaction you want them to investigate (date of transaction, amount and the merchant it was made at).

When you call customer service, they are going to ask you questions to confirm your identity to make sure you are who you say you are and that you are the actual card holder, so be ready to provide information including your social security number, date of birth and any other identifiers they may want.

"direct express dispute resolution"

We have received a lot of complaints about how slow and frustrating contacting Direct Express Dispute Department can get. Let us know about your own personal experience calling customer service in our comments section below. Did they resolve your issue? If you are not satisfied, contact the US Treasury Department at Direct.Express@fiscal.treasury.gov to file a complaint.

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Posted in Direct Express Customer Service, Direct Express Dispute Tagged with: , , ,
5 comments on “Direct Express Dispute Resolution Department
  1. I can’t get on your website

  2. scharles says:

    Absolutely can not reach customer service after 12 hours down so far. Why is it so difficult to maintain two working numbers and stop abusing the American people.

  3. Jane Neal says:

    There are charges on my card I’m disputing.

  4. Deborah Miller says:

    Need to finish the dispute process/application,no one answered after the operator took the basic I information.now I can’t reach that Dept I have cancelled the card and a new one is on the way.Just hope my money is too!

  5. Praveen malhotra says:

    What is their policy on authorizations that the company them selfs are refusing and have put in a return request how long will it take for the funds to become available

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