CONTACT DIRECT EXPRESS HELP
This site is NOT in anyway affiliated with Direct Express® Debit MasterCard® program . If you are looking for DirectExpress’ official website, you can find it by clicking here.
This site is simply to help Direct Express card holders find information they are looking for. Our goal is to help ease user frustration by assisting card holders in finding answers to their questions. If you have any questions specific to your Direct Express card, please contact Direct Express Customer Service directly. Please DO NOT email any confidential information to us as we are unable to help.
If you have questions specific to our website, contact us at [email protected].
79 thoughts on “Contact Us”
I have a card and can”t remember my user I’D OR PASSWORD and it keeps saying wrong code doesn’t match please help ?
can’t get user id and password together.please help
i need payday loan what would account number and rounting number
If you need your account and routing number for Direct Express card you must go to Social Security office and ask for it. I received mine this way.
how do I get o the sign in page I have it all set up and can’t access my account no sign in page available just instructions
I have not yet received the Direct Express card that should have been mailed to me .
I haven’t received my Direct Express card the recording said 7-10 calendar days. it was mailed on 25 of march it is now 7of April still havent received card.!!!!!!
hoe do I add money to my direct express card
Please contact me about my card that a direct deposit that is made each month
need to create account to get printout of my deposit history and cant do anything on the website. please help
i didnt recieve march-statemint in the mail.sure do need it.thanx
Please I need someone to contact me I need to cancel my card
I cannot access by money balance on my Direct Express card–Please advise–at my e-mail
after this month i will need a new card
The card is not good wherever master card is excepted as they state. Do yourself a favor and get another debit card. I believe Western Union has one that is a little more expensive but has much better customer service. I spent hundreds of hours on hold in Mexico at 20 cents a minute(about 300 dollars in phone call total) getting them to unlock my account after they asked me questions about past addresses I’ve never lived at. I haven been homeless for 20 years. they refuse to help me pay for the phone calls when it was their mistake that got my account locked in the first place. I lost all my Id. in Mexico and they demanded two forms of Id faxed to them and left me penniless in Mexico. S.S.I wouldnt even fax over an award letter to help me out. asking a homeless person with problems in their head questions about past address is cruel. the addresses they asked me about were homeless shelters I got mail at. they asked If I ever lived on Virginia st and I said no. they took it as a wrong answer cause apparently I got mail there 18 years ago.One call I spent 103 minutes on hold at 29 cents a minute and they wont help to pay. I urge people to find another card company. S.S.I. told me to write my congressman I was abused by a company they hired and they did nothing to protect me or atleast help identify me when this whole fiasco happened. your going to pay more for another card company buy you will be treated better. these people are hires by S.S.A with no formal training to deal with people with disabilities.
i cant login it changes my email address to capital letter then they dont match-im gonna need a new card july
login keeps putting my email in capital letters and I can’t login
I notice you guys didn’t post my reply or I cant find it. Direct Express is Lame and so are you for not posting my reply S.S.A. should give us other choices for card besides Direct Express.
I need a new card. Someone has been taking funds off my card. PLEASE, PLEASE send me a new one. Every time I call to get a new card. Lines are ALWAYS busy….I hope to hear from you so..
I need a new card. Someone has been taking funds off my card. PLEASE, PLEASE send me a new one. Every time I call to get a new card. Lines are ALWAYS busy….I hope to hear from you soon.
I received a phone call informing me my account is on hold
I received a phone call informing me my account is on hold. Please contact me
I receive a direct card I am seen when my deposit will be on my card
I can’t access my account because I don’t remember my password and I never receive the reset email please help
I need you to email me a copy of deposits made to my account from the past few months asap please and thank you
I need fax number for direct express to get dispute in in time
this site is a joke u provide no assistance at all,when i call u are even more useless, i need 3 months statements for insurance purposes how can i do this please try to provide some type of assistance.
I have been on the direct express website trying to get into my account and to update a working email and it will not work i have to have a print out for assistance it sent my i and password to my old email that i can no longer access is there anyone that can direct me in the right direction please? On top o it all i put in my card number ssn and it brings up my son but wont let me do no more i do not understand why and customer service i cant reach so please help someone
I can’t get my Balance with my Direct Express.
I need a new card.
My Social Security Disability check has not been posted yet. It was suppose to be posted Sept. 2 but nothing is showing on my account.
I need you unlock my account. I have no service to make phone call to customer service. I am traveling in China now and my communication are difficult. I NEED MY MONEY, so please unfreeze the account. Thank you
I like to log in and seemy acc
Unlock direct express card
I need help i’ve been on the phone on hold with you guys for awhile i’m still on hold as i’m typing this and i’m trynna report my card stolen as soon as possible please. Can i get so type of help.
How do I update my email address o no longer have access to my old e-mail
If the atm through chase bank wont give me tge 5
00 bucks i tried to pull out but didnt give me any money or recite i sat on hold to exspres card no one with getting my money back
Im locked out of my online account. I tried to rest my password on several times and it still wont let me continue to log on. is there a way to reset my account? or to cancel this one and atart a new online log in?
please help the computer all the around the world is wrong because it has credit card and no credit card in the world and credit card cause people to die . The cash register cause people to die too because the people wear body suit that the people die from the cash register , and the people have on body suit that they have credit and the person die also . I learn this from the computer about credit card and body suit . please turn machine back to debit card or gift card . All meal and wet from out body is free for a person or people of all kind. We did no need a machine , but they are use the machine . All illegal machine for credit card and no legal machine for the bank card and I can no get a place to stay or eat please help. Turn the machine for ATM for bank card on of debit and gift card on and food stamp or snap card or EBT Card on to help the people. please turn card on for direct express with bank with social security office . no
number is decline and no word . The machine is wrong . The see the word decline or not on the machine and the word approvaral .Turn the legal machine on right word, I need help to get my debit card number said yes on the computer and cash register at store and resturant and greyhound bus.
I am trying to check my history tran action
how do i get a printed statement of my deposits to my card ?
I want to report my replacement card sent on 6 SEP 2018 as missing or lost. If I do how long will the address change take to be in effect. How long before Direct express will take to send me a replacement card to the new address.
urgent reply requested
Need my reset password email. Did it 1000 times and still no email. Yes, it is the right email address because I have emails from direct express in that inbox.
I can not get into my account on the website. I need to change my ID and password, but I can not because I forgot my old ID. How do I get in to change it? No one answers my phone calls.
NO ONE ANSWERS THE PHONE I NEED TO BE ABLE TO USE IT AS A DEBIT CARD KEEP SAYING PREPAID CREDIT CARD IF NOT GET MY ROUTING NUMBER TO SEND THEM MONEY TO HELP THEM HOW CAN IF NO ONE ANSWERS OR I CANT EMAIL I EVEN SENT PICS SHOWING WAS DEBIT CARD THEY NOT HELPING
I would like to know if I have a routing account on my direct express card is their any way of me knowing about it in case I need it. can you please help ,me out if you can. I really appreciate your time and help. thank you.
I have not received the Direct Deposit card yet!! And am told that it was mailed out on August 14, 2019. Either that is not true or it has been lost in the mail, as today is September 11, 2019. This card contains my retirement benefit that normally comes on the 3rd of each month. I need food, rent, etc;. I also need to pay my storage fee. This is exacerbating my depression and reaching a live person by phone appears to be impossible. I do not even understand “WHY” they give the option of speaking with a Customer Service Representative.
how can I access amazon in English? All sites reply in Spanish.
I just need to talk to a person, To straighten out my account.
Son lost card. A new card was issued on January 18, 2020. Today is February 3rd and he still has not received his card. He has no phone, partially blind with mental illnesses. I have all his relevant information can I call for him. He has tried to call but cannot get through. Has to borrow someone’s phone so he can’t sit on it very long. Please email me at my email address and let me know if you can help. My name is Linda Stapleton and son is Thomas Johnson.
I have lost my direct express debit card. I have called for three day with no help in retrieving a new card. The recording states that they are having high call volume and then disconnects. Please let me know the quickest way to resolve this issue. I have no way of getting my benefits
Cynthia L Melton didn’t receive her benefits her account is open but they don’t want to pay her until the year 2021 in April and she is awarded her benifit s. She is65 Years of age and she can’t afford to be out in th e Streets. I don’t want to have to call it elderly abuse but they could have don’t something to her her live . TO an tired of seeing my mother cry because they don’t put benefits in for her to survive ,Mrs Melton my on using what she is awarded by the Government and I don’t like the execuse they give her at the social security office located on Chew and chelten. Please fix this Account she has point in her card for the survey. Thankyou.
my card is locked ive sent in ewverything u said u need,wtf is going on.My bills are due on 1st landloard beatin on door i need my money.
On March 7, 2020 my direct Express card was stolen. The phone number is no help because I do not remember the card number. I need help cancelling the card I have and getting a new card issued.
Yes ,having trouble with finding out about my card haven’t used it in over 3-4 months, then when I checked balance it repeated everything from my other card and I had been transferred 4 times, over an hour to get a woman who was not pleasant,i explained over and over I’m hard of hearing,deaf please speak slower,and loud,i asked to speak to a supervisor,she said no you have not been identified,she frustrated me,because she didn’t help, and never gave me any of the statement ‘s for the last three months of activity,also said I feel like my personal,private info has been taken and need help one card operates the other apparently doesn’t,i didn’t receive anything about this very concerned,why are ppl in your company always transferring over but have no answers to assist you..can I speak to someone who understands,can speak a little slower,and clear please help.
I can not reach ie make contact with customer service. I cant find my direct epress card. Cant remember the number on the card so i cant login. How do i get a replacement cand customer service is not picking up.
Every month, my brother receive his monthly SSI benefits on his Direct Express card. My brother’s Economic Stimulus Payment will not appear on his card. Instead, IRS will mail him a paper check. Why is my brother receiving a paper check instead of putting it on the Direct Express
No customer service no valid email ,when u do get through i did only through hearung impaired rude then they hang up so unprofessional im contacting disability about changing card company our money we nerd answers to questions , my card stolen 2 day delivery paid for that 2vdays day 6 no card cant get through very pussed its my money im not tolerating this behavior in this trying timexd
I never in my life, went through such horrible customer service. You should be extinguished from this direct express card. I mean you should not mess with peoples money. I’m going to try to report you for bad service. Like I said, I’m extremely devastated for owning such a card.
card is frozen – have stimulus money and social security money in account. have spent over 2 hours on hold at 1-888-741-1115. very frustrated. need help and money.
I need to cancel my brothers card because of death so that all deposits can be return from march until now. Be trying with no help.
I talked with customer service yesterday b/c someone from France that charged over $900.00 to my direct express card. I have my new card an I called for the balance … it was approx 400.00?????
I checked online, there are no credits. I called to talk with someone. I pressed every department
I have called 17 times..since lunchtime..USA, SW GA. My last call was at 4:40pm. U would think they would notice so many purchases from another country. AND HAVE AN ACTUAL PERSON TO TALK TOO!!
I smoke to Social Services my funds have been released went to the bank there is no access it says check your isssuer … to call them they said you guys are holding up our money please unlock my funds ASAP please
When a dispute is filed, the people who investigate are a JOKE! We gave them the location,date,time and suspects name. In less than 2 weeks the claim was denied. I took it upon myself to uncover the proof and had it within 4 days on video. The people investigating disputes should be fired and working Fast food or bagging groceries, not helping people who are on S.S and disability, and need the money desperately. My suggestion is to find a reputable card where you get CUSTOMER SERVICE, not this card, where they do not care.
My Uncle was not informed that he would be receiving a DirectExpress card for his SSI benefits.. so when the card arrived he thought it was an unsolicited credit card offer and cut up the card and threw it out… Now he knows what it was and needs to get a replacement card, but the automated system only has options for those who have activated cards…. and when we try to get a live customer service representative we are on hold for 5 minutes and then disconnected… He needs to get access to his funds…
DO NOT ACCEPT ANY DIRECY EXPRESS CARDS THIS IS. THE WORST BANK INSTITUTION YHERE IS NOT ONLY CUSTIMER SERVRICE IS HORRIBLE THERE IS NO. CHAIN IN COMMAND JUST HE STUPID. PERSON U GET WHICH THEY ARE LOCATED IN UTAH AND CENTRAL US AND THE SO CALL MANAGER WHEN U DIPUTE ANY FRADULENT TEANSACTION THEY WILL SO CALL ESCALET THE TRANSACTION TO A NOTHER DEPT IN WHICH THEY HAVE NO ACCESS TO JUST BY VIA EMAIL TGEY DONT KNOE WHO WORKS THERE NOR THEIR MUMBER PLUS THEY DOBT EVEN KNOW WHERR IN YBE US IS THIS OTHER DEPT IS LOCATE ALL THE DIRECT EXPRESS PERSON CAN DO IS EMAIL THAT DEPARTMENT I LOST CLOSE TO 700 TJAT I FILE DISPUTES FOR FOR FRAD BUT AND I WAITED A WHOLE YEAR OF EMAILS AMD PHONE CALLS TRYING TO GET MY MONEY BACK AND I HAVR NOT YET GOTTEN A RESPONCE BACK .ANIYHER THING THEY HAVE THEIR TRANSACTIONS HIDDEN FROM YOU THEY DONOT POST THE CORRECT DATE OF YOUR TRANSACTIONS NOR CREDITS TO CONFUSE YOU AND LOSE TRACK OF OF TOUR MONEY THAT WAY WHEN UBDISPUTE SOMETHING THEY CAM EASYLY TELL YIU THAT ITS WAS CREDIT BACK INTO UR ACCOUNT AND YOU CANT FIND IT SO YOU LOSE YOU MONEY THAT WAY I HAVE PLEANTY OF PROFF TO. VALIDATE THIS NOT ONLY DID I RMAIL THE DEPOSIT THATWAS CREDIT BACK TO MY ACCOUNT FEOM A MERCHANT I HAD THE MERCHANT IN 3 WAY TELLING. THE DIRECT EXPRESS PERSON THAT THE THEY HAD SEND THE CREDIT WITH A RTN AND DIRECT EXPRESS TOLD THE MERCHANT THEY ARE LIEYING AND THAT THEY HAVE MOT RECEIVE ANY CREDITS BECAUSE THEY ARE NOT ALLOW TO SO THEN TBE MERCHANT REQUESTED to get the mo st send back to them and direct EXPRESS yold him there was no such CREDIT and the merchant when off while i was in the phone with both if them telling them that he has his tore BANK rtn number plus he was the store manager that send me my CREDIT ngit nowhere with this stupid BANK thats how fucken sick these bank is LESSOB LEARN SO FUCK YOU DIRECT EXPRESS IM CLISE MY ACCOUNT AND HOPEFULLY BBB CLOSES THIS PUECE OF SHIT BIGGEST SCAMMERS EVER
i get my ssi benifits on a Direct Express card. i have money on my card but for some reason it wont let me purchase or withdrawl any money off of it . what is the reason for that happening
thank you let me know what is wrong with my card. it is cracked in the center across the corner of the chuip area, would that block my card from Direct Express or just make the card not work
You people are impossible to get in contact with
I’m waiting on hold for over an hour for the 3rd time today, just today ,never mind the past 20 other times I’ve called regarding extensive fraud ,over $600, that’s your company let happen and it’s still continuing to let happen.. Direct Express is clearly not concerned about the disabled people of the United States. I will continue to post reasons to support that FACT. Disabled people are considered low class citizens in the minds of direct express executives
My card is locked and I need my money on my card and it is locked out and I need my card unlocked.
I have tried to talk to someone since Sat Aug 8,2020 am still unable to talk to anyone, insread of on hold they just hang up! I need to stop a transaction I didn’t do! Thank you for being there for us Direct Express customers during this scary time!🙏😷
i need my account number and routing number please
I need monthly statements for January and Feb, very important.tried to call and was on hold FOREVER..
hey this is jason troutman i have called you guys 6 times to day and you are not answering the phone and your starting to piss me off i am having trouble with my card and it seem you doing give a fuck about your costumers
I have never ever seen such horrible customer service.
Trying to get information on card being declined.
Here we are 5days of 40 minutes wait time with no one home or at work doing their jobs….Answer the phones.
This is truly going to be bad.
Will direct express be covering my late fees.
My card expired. I asked directexpress before it expired to send new card to a particular address. Then, I was unable to get to that address as I’d planned, asked them to send it to another. (I WROTE DirectExpress to ask this). Then a few days ago, I called to find out if they had actually sent the new card.. I am going deaf and could not make out all that was said. I’d like to use the internet but when I went to their site, I couldn’t create an account. I kept getting a message that the information was incorrect. But I have never left information at their site (for them to compare with data given today).
I am unable to log in to my Direct Express account and have been unable to reach anyone by phone after several calls. Please contact me to resolve this issue ASAP as I need emergency access to the funds on my card.
I called and was told to call Direct Express Customer Service and when I did they said it was fraud activity. And I was told they would have to issue me a new card. This was on December 2,2021 and I still haven’t received the card. And there is noone you can contact. This is so ridiculous.
My problem is still not understood, after over 250 hours on hold (longest period, twice, was 10 hours, then disconnected). It is obvious that Direst Express is a scam with no one claiming any responsibility! I have spoken with over 20 people, none of whom could give their name or name a supervisor who could help. Social security Administration blames Direst Express and cannot do anything. Comerica Bank, refuses to communicate, as does the “Cardholder Advocacy Group” It is one big criminal fraud paid for by taxpayers.