"What do I do if I lost my Direct Express card"

One of the features we like about the Direct Express Card is the ease with which you can have a lost or stolen card replaced. Direct Express lost card replacement can be done in one easy step.

However, you will need to provide some information to help customer service properly identify you.

This is important because while you are eager to get a replacement card sent to you right away, customer service must be certain that the cardholder is requesting the replacement card and not a scammer trying to illegally gain access to your account.

It is therefore important to follow the steps required to get your Direct Express card replacement.

For help replacing your Direct Express card, continue reading below.

Table of Contents:

  • Direct Express Lost Card Replacement
  • Why you should Call Now
  • How to Protect Your Direct Express Card

Direct Express Lost Card Replacement

"Direct Express Lost Card Replacement"

As soon as you find out that your Direct Express Card is lost or stolen, immediately call the Direct Express card Customer Service Department.

The number you call depends on the first 6 digits of your direct express debit card.

Phone Number for Direct Express Card beginning with 5332 48

If your Direct Express Debit Mastercard begins with 5332 48, you can reach customer service through the phone numbers below:

"Direct Express contact number for 5332 48"

Customer Service: 1-888-741-1115

Hearing-impaired: 1-866-569-0447

International: 1-765-778-6290 (Collect)

Customer Service is available 24 hours a day, 7 days a week.

Phone Number for Direct Express Card beginning with 5115 63

If your Direct Express Debit Mastercard begins with 5115 63, you can reach customer service through the phone numbers below:

"Direct Express contact number for 5115 63"

Customer Service: 1-866-606-3311

Hearing-impaired: 1-800-325-0778

International: 1-661-6006-3311 (Collect)

Customer Service is available 24 hours a day, 7 days a week.

Why you should Call Now

It is important that you call right away because if someone is illegally using your card, calling right away protects you from losing funds deducted from your card by an unauthorized user.

This also protects your Social Security benefits.

There is no fee charged for the first card replacement within a year.

Once you use your free card replacement for the year, you will be charged $4 for any additional card replacement request.

NOTE: If you need your replacement card as soon as possible, direct express may charge you a fee to ship your card via FedEx or UPS (with a tracking code emailed to you).

How to Protect Your Direct Express Card

There are steps you can take to keep your card and account safe from authorized use.

Because most of the users of Direct Express cards are seniors, scammers have actively been trying to defraud cardholders – thinking that seniors are an easy target. But you can fight back.

You should take steps to protect your card and personal information at all times.

Also, note that Direct Express will never contact you by phone, email, or text message to ask you for your card number, PIN, or security code.

If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express customer service immediately by calling the number on the back of your card.

Direct Express Lost Card Replacement Summary

We hope this post on Direct Express Lost Card Replacement was helpful.

For more about Direct Express Debit Card, click here: Sign Up for Direct Express Debit Card.

Also, to see how you can get Amazon Prime at a discount, click here: 5 Ways to Get Amazon Prime Discount.

Lastly, for help creating a Social Security online account, click here: How to Create a mySocial Security Account.


If you have further questions about Social Security Benefits or Direct Express Card, please let us know in the comments section below.

Be sure to check out our other articles about Direct Express and Social Security, including:



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21 thoughts on “Direct Express Lost Card Replacement


  2. i need a replacement debit express card. it was lost and i would like it overnighted.

  3. Well I was. Hoping I could get the rounting and account number fornm8

  4. Tried to register online, but can’t because the field for the email address is too short. Please make it longer by about 6 char.


  5. This is the worst Debit card company! I ordered a replacement for my lost card and three weeks later I still have not received it. I finally got through to the operator today and had to pay $13.95 to receive my new card by UPS, but I still have to wait three more days to receive it. At least i now have a tracking number that UPS emailed to me. This company Sucks a real Big one!

  6. Direct express is a ignorant debit card company, I use netspend, and haven’t had a problem in 2 years! Just saying.

  7. Been trying to report my card missing for 3 days. Trying to cancel it and get a new one before someone finds it and steals money out of my account but guess what… Direct Express will not pick up the phone. Every time they put me through customer service what’s a call back later because call volumes are heavy… what am I going to do when someone uses my card and text my funds?

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