US Direct Express Customer Service
Last Updated 8/12/19
In this post, we will help you reach Direct Express Customer Service and talk about what they can help you with. Before we do that, we will give you a brief summary of the Direct Express Card and how your account is managed.
The Direct Express Debit Mastercard is a prepaid reloadable card that is issued by Comerica Bank on behalf of the US Treasury Department. It is used as an electronic payment option for Federal Benefits.
NOTE: If you would like to write a review and rate your experience with Direct Express Customer Service, see the review and ratings form immediately below the end of this article.
Electronic Federal Benefits is the Law
A law was passed by Congress that requires all federal benefits to be paid electronically. As a recipient of federal benefits (like Social Security, SSDI or SSI), you can comply with this rule in two ways:
The first is to have your benefits payment deposited into your checking or savings account.
If you do not have a traditional checking or savings account, another option is to have your benefits deposited on the Treasury Department recommended prepaid card – the Direct Express card.
If you are trying to reach customer service to apply for a Direct Express card, scroll below for instructions.
If you already have a Direct Express card and need to reach customer service, continue reading. Here’s how Direct Express Customer Service can help you.
Before You Call Customer Service
Before you call Direct Express Customer Service team, it is important to know what the top issues people call customer service for and what you should expect if you are calling about one of the following issues:
Dispute Unauthorized Transactions
Debit and Credit Card these days have become a favorite target of online fraudsters looking to make a quick buck.
If you have been a target of fraud and have transactions on your debit card you did not make or authorize, it is important to report this to customer service immediately. The sooner you report the issue, the better your chances of getting your money back.
Replace Lost or Stolen Card
If your debit card is lost or stolen, you should call customer service right away.
First, this is important because they will immediately cancel the card so there can be no transactions added to the card while you wait for your new card.
Second, it takes about 10 days to get your new card, unless you pay for expedited shipping with tracking.
Reach Dispute Resolution Department
You can reach the Dispute Resolution Department through the customer service number.
If you are disputing a transaction on your card, it is important to know the following:
First, it is important to have all the details of the event you are calling to dispute. This includes when the transaction happened, when you became aware of it and why you are sure you did not authorize that transaction.
This is especially important if the disputed transaction happened in another state or country and there is no way you could have been there.
Second, be aware that the dispute process takes time. After you report it, it can take anywhere from 45 days to 90 days to get it resolved.
Third, you may be required to fill out a fraud packet, which you will have to return in 10 days. Make sure you return it on time. If you don’t, your case will not proceed.
Fourth, even if Direct Express agrees that there’s been fraud on your account, there will be no credit added to your account until you submit the fraud packet explaining what happened.
That’s why it’s important to get that completed quickly.
Ask Questions About Direct Express
If you have other questions about the Direct Express debit MasterCard that is not mentioned above, you can get help with customer service to get answers.
Apply for Direct Express Card
If you receive one of the following federal benefits, then you are eligible to apply for Direct Express. Scroll below for details instructions on how to apply, including the Direct Express Customer Service number to call.
These are the federal benefit programs eligible for Direct Express:
- Social Security
- Supplemental Security Income
- Veterans Affairs
- Railroad Retirement Board
- Office of Personnel Management
- Department of Labor (Black Lung)
Direct Express Customer Service Number
If you have questions about your Direct Express card and would like to speak with a customer service representative, you should follow the instructions below:
As you can see from the image, if you already have a Direct Express card, you can call customer service at the following numbers:
- Customer Service: 1-888-741-1115
- Hearing impaired: 1-866-569-0447
- International: 1-765-778-6290 (Collect)
Do you have Complaints about Customer Service?
If you have complaints about your experience with Direct Express customer service, we will like to know about it. Scroll down to the comments section below and tell us about your issue.
As you will see, there are a lot of facebook comments below about customer service. We encourage you to read through as many as you can.
You may even get answers to some of the questions you are calling customer service about since people with the same issue may have posted solutions about it.
Of course, we encourage you to add your own comments and any advice you would like to give to those trying to get their issues resolved with customer service.
How to Apply for the Direct Express Card
The article provides detailed instructions on how to apply for the card and what you need to complete the process.
Another option is to call Direct Express Customer Service (this is a different number that is dedicated to card enrollment) at Card Enrollment Center: 1-800-333-1795. You can also follow the instructions in the image below:
If you are still having issues reaching customer service, email us your complaint or tell us more about the issue in the comment section below.
Submit your review
I had $200 in fraudulent charges on my card in Nov. 2019. It took 2 weeks of trying to get through to the customer service rep. just to cancel my card. Their phone system wouldn't even give me the option to hold. It would just tell me to go to the website (which did not help) or call back later. Then it would hang up on me. When I finally got to speak to a person, her accent was so thick that I could barely understand her. I'd have to get her to repeat everything she told me. I finally received the refund to my account in January. For someone on a fixed income, a $200 hold up was very inconvenient at the least. Thank goodness I switched to another account for my direct deposit and I can close this card.
my card stopped working one day after my ssa was deposited and I have tried over 100 times to call them and they hang up and say over loaded I want to change to a different card these people don t handle problems right , I was stuck with no gas or food because my card is not working and I can not even get some one to talk to me
I can not use my card to do anything with and you call them and on hold they say 45 mins but I WAITED OVER AN HOUR 3 TIMES NOW AND NO ONE THEN JUST WAITED AN HOUR AND GOT HUNG UP ON THIS IS STUPID CA,T GET MY MONEY AND NO HELP. GET ON LINE AND WONT LET ME SIGN ON SAYS WRONG PASSWORD BUT I KNOW IT IS,T BUT WON.T LET YOU CHANGE IT EITHER DERECT EXPRESS IS BAD NO HELP AT ALL CA.T EVEN TALK TO NO ONE
Terrible. I would give a ZERO STARS rating if it were possible. I'm going through extreme difficulty getting a debit card replacement. and it is VERY FRUSTRATING. It is VERY HARD to get a hold of someone, and they are constantly changing the automated phone system to seemingly make sure that it remains difficult to reach someone. This bank should never have been advertised at the Veterans Medical Ctr.
constantly missing money out of my account can never get anybody on phone and as far as this shitty website goes this is only thing I can get to fuck this gonna get away from this bunch of thieves go to bank lost enough money to these shit bags dont get much as it is dont need these thiefs stealing of me monthly
i have tried numerous times to log into my account in order to print out a monthly statement for government subsidies. i requested my user id & received it. then i requested to change my password 3 times and each time it still would not let me sign in. i got disgusted so i then tried to call and was put on hold. finally i got to talk to someone who kept asking me questions, but i could not understand his foreign accent. then he put me back on hold & i held for 30 minutes before i gave up because i never got thru. went back to the website to try again to sign in and never did get logged in there either. i am so disgusted and mad right now. RIDICULOUS!!!!! NOW I CANT SUBMIT THIS WITHOUT A RATING BEING GIVEN, AND I DON'T THINK IT SHOULD EVEN GET A 1 STAR RATING.
I cannot get a way to change my social security back to my Direct Express card to save my soul. This is insane. It is so unprofessional. CaN THE GOVERNMENT NOT HIRE Anyone to answer the phones? Your web site does not work either. Does anyone read these things? There is no way call volume is too high to ever answer anyone. Who is being answered to create any volume?
horrible - do not use Direct Express . Money is missing - was never put on the card.
Contacted soc sec and dept of treasury all route me back to Direct Express as they verified the money was sent to them. On hold for hours and then transferred. Reach a person who stated they cant verify who I am so email confidential docs to them and call back in a few days - really??? My Birth Cert and Soc Sec info?? I have the card - the money was not put on it - STONEWALLING - crooks
May never see my money - no food, no anything. No help
Avoid this company at all costs - reporting to BBB.
would give 0 rating but of course not an option with them...
you are clearly defrauding me personally or are complicit in it. I am going to the news tomorrow and social security plan on losing any contract with the state of vermont. will you help me or should i just call let me know how i can get my money back you actually used word for word the excuse you gave to a published case of you defrauding a woman in nj. its on nj.com not smart :Thanks for defrauding vets the disabled and the elderly.
I have been trying for days to contact someone to receive a Direct Express card. I reported it lost maybe 2 weeks ago and I have not received another one yet.