US Direct Express Customer Service
Last Updated 8/12/19
In this post, we will help you reach Direct Express Customer Service and talk about what they can help you with. Before we do that, we will give you a brief summary of the Direct Express Card and how your account is managed.
The Direct Express Debit Mastercard is a prepaid reloadable card that is issued by Comerica Bank on behalf of the US Treasury Department. It is used as an electronic payment option for Federal Benefits.
NOTE: If you would like to write a review and rate your experience with Direct Express Customer Service, see the review and ratings form immediately below the end of this article.
Electronic Federal Benefits is the Law
A law was passed by Congress that requires all federal benefits to be paid electronically. As a recipient of federal benefits (like Social Security, SSDI or SSI), you can comply with this rule in two ways:
The first is to have your benefits payment deposited into your checking or savings account.
If you do not have a traditional checking or savings account, another option is to have your benefits deposited on the Treasury Department recommended prepaid card – the Direct Express card.
If you are trying to reach customer service to apply for a Direct Express card, scroll below for instructions.
If you already have a Direct Express card and need to reach customer service, continue reading. Here’s how Direct Express Customer Service can help you.
Before You Call Customer Service
Before you call Direct Express Customer Service team, it is important to know what the top issues people call customer service for and what you should expect if you are calling about one of the following issues:
Dispute Unauthorized Transactions
Debit and Credit Card these days have become a favorite target of online fraudsters looking to make a quick buck.
If you have been a target of fraud and have transactions on your debit card you did not make or authorize, it is important to report this to customer service immediately. The sooner you report the issue, the better your chances of getting your money back.
Replace Lost or Stolen Card
If your debit card is lost or stolen, you should call customer service right away.
First, this is important because they will immediately cancel the card so there can be no transactions added to the card while you wait for your new card.
Second, it takes about 10 days to get your new card, unless you pay for expedited shipping with tracking.
Reach Dispute Resolution Department
You can reach the Dispute Resolution Department through the customer service number.
If you are disputing a transaction on your card, it is important to know the following:
First, it is important to have all the details of the event you are calling to dispute. This includes when the transaction happened, when you became aware of it and why you are sure you did not authorize that transaction.
This is especially important if the disputed transaction happened in another state or country and there is no way you could have been there.
Second, be aware that the dispute process takes time. After you report it, it can take anywhere from 45 days to 90 days to get it resolved.
Third, you may be required to fill out a fraud packet, which you will have to return in 10 days. Make sure you return it on time. If you don’t, your case will not proceed.
Fourth, even if Direct Express agrees that there’s been fraud on your account, there will be no credit added to your account until you submit the fraud packet explaining what happened.
That’s why it’s important to get that completed quickly.
Ask Questions About Direct Express
If you have other questions about the Direct Express debit MasterCard that is not mentioned above, you can get help with customer service to get answers.
Apply for Direct Express Card
If you receive one of the following federal benefits, then you are eligible to apply for Direct Express. Scroll below for details instructions on how to apply, including the Direct Express Customer Service number to call.
These are the federal benefit programs eligible for Direct Express:
- Social Security
- Supplemental Security Income
- Veterans Affairs
- Railroad Retirement Board
- Office of Personnel Management
- Department of Labor (Black Lung)
Direct Express Customer Service Number
If you have questions about your Direct Express card and would like to speak with a customer service representative, you should follow the instructions below:
As you can see from the image, if you already have a Direct Express card, you can call customer service at the following numbers:
- Customer Service: 1-888-741-1115
- Hearing impaired: 1-866-569-0447
- International: 1-765-778-6290 (Collect)
Do you have Complaints about Customer Service?
If you have complaints about your experience with Direct Express customer service, we will like to know about it. Scroll down to the comments section below and tell us about your issue.
As you will see, there are a lot of facebook comments below about customer service. We encourage you to read through as many as you can.
You may even get answers to some of the questions you are calling customer service about since people with the same issue may have posted solutions about it.
Of course, we encourage you to add your own comments and any advice you would like to give to those trying to get their issues resolved with customer service.
How to Apply for the Direct Express Card
The article provides detailed instructions on how to apply for the card and what you need to complete the process.
Another option is to call Direct Express Customer Service (this is a different number that is dedicated to card enrollment) at Card Enrollment Center: 1-800-333-1795. You can also follow the instructions in the image below:
If you are still having issues reaching customer service, email us your complaint or tell us more about the issue in the comment section below.
Submit your review
I have been calling for 3 months now and cant get anyone on the phone. Same ole message that they are experiencing high call volumes then it hangs up...… I wish I would have never had to get this card.
I have been calling directexpress since Monday and havent talk to anyone yet about my directexpress card.This is a poor card to have and the customer is very poor.i wouldnt recommendent this card to anyone else in my family.
i lost my card or you can call me at XXX-XXX-XXXX asap
Make phone call; recording says it's busy and hangs up. Been trying for two weeks; want to change address and get new card. Bills are due and can't take money out of the card. Very upset. Would give zero on the rating with no contact. Tried 8 days and nights; always a hang up. Called Comerica Bank also - no answer.
Trying 4 weeks now to activate my card, always after many hours of waiting time they terminated the phone call or they put me in hold until they hung up, they are holding two months of my retired payments with not options, no place to complaint no way to get the card working and once they finally answer they asked for several questions; and after the famous "please hold; then hung up"
I don't have another word to call then no more than scammers.
Using our money for someone in the top who is enjoying another way to keep it.
I guess this posting is supposed to make me feel better. You state that time is of the essence when filing a dispute so why cant I reach a rep.? Its been three days now. Yesterday I was on hold for three hours before giving up. I called at nine this morning and Im still holding at 11:30. Five people have asked me the same questions and then transferred me to nowhere.
I am asking for direct express to please refund my money back to me that these companies that took money off of my direct express card they took $288 and $ 190 $ 1.90 back to me Thank you
never can get anyone on the phone to talk about a dispute on my account. Why have a customer service number and never can reach anyone?
I had a unauthorized usage of my card. A new one was issued on January 18th 2020. I even paid $20.00 to get it in two days.
Anyway I am still waiting on the card. I can't get through because
of high volume. And when I did the first couple days in January
it was just wait another day. Now for the last week I haven't been
able to talk to anyone.
I don't know what to do. Its still not here. Can you please help
what customer service? is there a customer service? or is there just a cruddy automated phone system that tells me that they are experiencing high call volume and call back later...; i have called over fifty times in the last two days at all possible hours and not once have I got anything but call back later... I cant access my money... I need to pay my rent. what the hell?? the card works but says unauthorized transaction I am frustrated beyond frustrated