US Direct Express Customer Service
Last Updated 8/12/19
In this post, we will help you reach Direct Express Customer Service and talk about what they can help you with. Before we do that, we will give you a brief summary of the Direct Express Card and how your account is managed.
The Direct Express Debit Mastercard is a prepaid reloadable card that is issued by Comerica Bank on behalf of the US Treasury Department. It is used as an electronic payment option for Federal Benefits.
NOTE: If you would like to write a review and rate your experience with Direct Express Customer Service, see the review and ratings form immediately below the end of this article.
Electronic Federal Benefits is the Law
A law was passed by Congress that requires all federal benefits to be paid electronically. As a recipient of federal benefits (like Social Security, SSDI or SSI), you can comply with this rule in two ways:
The first is to have your benefits payment deposited into your checking or savings account.
If you do not have a traditional checking or savings account, another option is to have your benefits deposited on the Treasury Department recommended prepaid card – the Direct Express card.
If you are trying to reach customer service to apply for a Direct Express card, scroll below for instructions.
If you already have a Direct Express card and need to reach customer service, continue reading. Here’s how Direct Express Customer Service can help you.
Before You Call Customer Service
Before you call Direct Express Customer Service team, it is important to know what the top issues people call customer service for and what you should expect if you are calling about one of the following issues:
Dispute Unauthorized Transactions
Debit and Credit Card these days have become a favorite target of online fraudsters looking to make a quick buck.
If you have been a target of fraud and have transactions on your debit card you did not make or authorize, it is important to report this to customer service immediately. The sooner you report the issue, the better your chances of getting your money back.
Replace Lost or Stolen Card
If your debit card is lost or stolen, you should call customer service right away.
First, this is important because they will immediately cancel the card so there can be no transactions added to the card while you wait for your new card.
Second, it takes about 10 days to get your new card, unless you pay for expedited shipping with tracking.
Reach Dispute Resolution Department
You can reach the Dispute Resolution Department through the customer service number.
If you are disputing a transaction on your card, it is important to know the following:
First, it is important to have all the details of the event you are calling to dispute. This includes when the transaction happened, when you became aware of it and why you are sure you did not authorize that transaction.
This is especially important if the disputed transaction happened in another state or country and there is no way you could have been there.
Second, be aware that the dispute process takes time. After you report it, it can take anywhere from 45 days to 90 days to get it resolved.
Third, you may be required to fill out a fraud packet, which you will have to return in 10 days. Make sure you return it on time. If you don’t, your case will not proceed.
Fourth, even if Direct Express agrees that there’s been fraud on your account, there will be no credit added to your account until you submit the fraud packet explaining what happened.
That’s why it’s important to get that completed quickly.
Ask Questions About Direct Express
If you have other questions about the Direct Express debit MasterCard that is not mentioned above, you can get help with customer service to get answers.
Apply for Direct Express Card
If you receive one of the following federal benefits, then you are eligible to apply for Direct Express. Scroll below for details instructions on how to apply, including the Direct Express Customer Service number to call.
These are the federal benefit programs eligible for Direct Express:
- Social Security
- Supplemental Security Income
- Veterans Affairs
- Railroad Retirement Board
- Office of Personnel Management
- Department of Labor (Black Lung)
Direct Express Customer Service Number
If you have questions about your Direct Express card and would like to speak with a customer service representative, you should follow the instructions below:
As you can see from the image, if you already have a Direct Express card, you can call customer service at the following numbers:
- Customer Service: 1-888-741-1115
- Hearing impaired: 1-866-569-0447
- International: 1-765-778-6290 (Collect)
Do you have Complaints about Customer Service?
If you have complaints about your experience with Direct Express customer service, we will like to know about it. Scroll down to the comments section below and tell us about your issue.
As you will see, there are a lot of facebook comments below about customer service. We encourage you to read through as many as you can.
You may even get answers to some of the questions you are calling customer service about since people with the same issue may have posted solutions about it.
Of course, we encourage you to add your own comments and any advice you would like to give to those trying to get their issues resolved with customer service.
How to Apply for the Direct Express Card
The article provides detailed instructions on how to apply for the card and what you need to complete the process.
Another option is to call Direct Express Customer Service (this is a different number that is dedicated to card enrollment) at Card Enrollment Center: 1-800-333-1795. You can also follow the instructions in the image below:
If you are still having issues reaching customer service, email us your complaint or tell us more about the issue in the comment section below.
Submit your review
Why is it so difficult to reach a human being in your Company, don't you realize that not all problems and be solved by pressing a button? You don't even have any way of reaching anyone,. The title Customer Service is a complete joke, My rating is zero!!
can not get hold of someone at directexpress, bcause lines are allways full. how can I report my card stolen and get a replacment if I can't get ahold of any one????
I don't no why you have a customer service phone number you can ever get through. just a lot of props . I'm not even giving this a rating survey because its terrible. Always high volume, and always experiencing high volume calls always when you call. from reading the other reviews they have the same issues and problems. This really needs to be fixed. It says I have to rate it to submit it, sure wish there was negative stars to rate it would be a negative 50. Please fix this junk of customer service. .Apparently this has been a problem for a very long time.
why is it that there is no one to answer to answer the phone or there is never anyone to answer the phone available why not just discontinue the service instead of wasting tax payers money?
customer service suck i been on the phone all day since 9am this morning and now its 10pm my time and they still not answering the damn phone..... i pay rent these hoes need to give me my money and let me roll on please
I can't get any money out of my account. I called all day yesterday but nobody ever answers.
If I could go less than zero I would. I was on hold because they said they had high call volume, the wait was said to be 45 min, after 1-1/2 hrs the call was disconnected. This was done twice on the same day, I am currently on another call waiting for over 2 hrs and no other way to contact this business.
I have tried numerous times for help via customer service phone number and each time i am told the system is to busy and call back at a later time. That has not worked. A fitness business I joined 8 months ago suddenly closed without warning. Initially the membership was $14.99 and i have contacted them via their required email complaint system. I received no response. I searched Google and was referred to a company called Crunch fit. I contacted, and had to fill out another email form. They did reply and said they would get back to me. Nothing Now they are deducting $53.99 under the name ABC*CRUNCH. I want it stopped. Please help. It is sheer insanity. Thank you. I await your response.
I have a problem getting through to customer services. I have to call all day long and still no help. The customer services is always busy and I can not get through.
Cannot get anyone on the phone just alot of props/options but never no human person