US Direct Express Customer Service
Last Updated 8/12/19
In this post, we will help you reach Direct Express Customer Service and talk about what they can help you with. Before we do that, we will give you a brief summary of the Direct Express Card and how your account is managed.
The Direct Express Debit Mastercard is a prepaid reloadable card that is issued by Comerica Bank on behalf of the US Treasury Department. It is used as an electronic payment option for Federal Benefits.
NOTE: If you would like to write a review and rate your experience with Direct Express Customer Service, see the review and ratings form immediately below the end of this article.
Electronic Federal Benefits is the Law
A law was passed by Congress that requires all federal benefits to be paid electronically. As a recipient of federal benefits (like Social Security, SSDI or SSI), you can comply with this rule in two ways:
The first is to have your benefits payment deposited into your checking or savings account.
If you do not have a traditional checking or savings account, another option is to have your benefits deposited on the Treasury Department recommended prepaid card – the Direct Express card.
If you are trying to reach customer service to apply for a Direct Express card, scroll below for instructions.
If you already have a Direct Express card and need to reach customer service, continue reading. Here’s how Direct Express Customer Service can help you.
Before You Call Customer Service
Before you call Direct Express Customer Service team, it is important to know what the top issues people call customer service for and what you should expect if you are calling about one of the following issues:
Dispute Unauthorized Transactions
Debit and Credit Card these days have become a favorite target of online fraudsters looking to make a quick buck.
If you have been a target of fraud and have transactions on your debit card you did not make or authorize, it is important to report this to customer service immediately. The sooner you report the issue, the better your chances of getting your money back.
Replace Lost or Stolen Card
If your debit card is lost or stolen, you should call customer service right away.
First, this is important because they will immediately cancel the card so there can be no transactions added to the card while you wait for your new card.
Second, it takes about 10 days to get your new card, unless you pay for expedited shipping with tracking.
Reach Dispute Resolution Department
You can reach the Dispute Resolution Department through the customer service number.
If you are disputing a transaction on your card, it is important to know the following:
First, it is important to have all the details of the event you are calling to dispute. This includes when the transaction happened, when you became aware of it and why you are sure you did not authorize that transaction.
This is especially important if the disputed transaction happened in another state or country and there is no way you could have been there.
Second, be aware that the dispute process takes time. After you report it, it can take anywhere from 45 days to 90 days to get it resolved.
Third, you may be required to fill out a fraud packet, which you will have to return in 10 days. Make sure you return it on time. If you don’t, your case will not proceed.
Fourth, even if Direct Express agrees that there’s been fraud on your account, there will be no credit added to your account until you submit the fraud packet explaining what happened.
That’s why it’s important to get that completed quickly.
Ask Questions About Direct Express
If you have other questions about the Direct Express debit MasterCard that is not mentioned above, you can get help with customer service to get answers.
Apply for Direct Express Card
If you receive one of the following federal benefits, then you are eligible to apply for Direct Express. Scroll below for details instructions on how to apply, including the Direct Express Customer Service number to call.
These are the federal benefit programs eligible for Direct Express:
- Social Security
- Supplemental Security Income
- Veterans Affairs
- Railroad Retirement Board
- Office of Personnel Management
- Department of Labor (Black Lung)
Direct Express Customer Service Number
If you have questions about your Direct Express card and would like to speak with a customer service representative, you should follow the instructions below:
As you can see from the image, if you already have a Direct Express card, you can call customer service at the following numbers:
- Customer Service: 1-888-741-1115
- Hearing impaired: 1-866-569-0447
- International: 1-765-778-6290 (Collect)
Do you have Complaints about Customer Service?
If you have complaints about your experience with Direct Express customer service, we will like to know about it. Scroll down to the comments section below and tell us about your issue.
As you will see, there are a lot of facebook comments below about customer service. We encourage you to read through as many as you can.
You may even get answers to some of the questions you are calling customer service about since people with the same issue may have posted solutions about it.
Of course, we encourage you to add your own comments and any advice you would like to give to those trying to get their issues resolved with customer service.
How to Apply for the Direct Express Card
The article provides detailed instructions on how to apply for the card and what you need to complete the process.
Another option is to call Direct Express Customer Service (this is a different number that is dedicated to card enrollment) at Card Enrollment Center: 1-800-333-1795. You can also follow the instructions in the image below:
If you are still having issues reaching customer service, email us your complaint or tell us more about the issue in the comment section below.
Submit your review
Please would you help me. On may 7,2020. someone took money of my bank acc, it was back market thay got 9.90, 329.39 00,02 out of my bank. I call them they said they had no record of it. I would like my money back. then I have been calling form may 7 to 13th I have been put on hold hours at a time. then I have called and it hang up on me.how can I report stuff on my acc if I cant get any one to help. My bank is fozen I cant take money out to pay my bills so please help me. thank you.
The IRS says money was send to direct express may 13th it is now may 15th still nothing? what is taking so long???? of course they wont even reply or you cant speak with anyone!!
If you are having problems with US DIrect Express you are not alone. I takes hours and days to get a live person to help you. My acct. is on fraud suspension due to hacking attempts and I can't get anyone on the phone to help me. I have contacted my senator for help, and written the company via snail mai, since they also have no fax or email address. You should do the same-
You can also write to us at:
Direct Express®, Payment Processing Services.
P.O. Box 245998
San Antonio, TX 78224-5998
Also you can file a complaint via email with the US Treasury Dept. and let them know how horrible the service really is- [email protected]
Can't get anyone on the phone need help unlock card
please help me and get my account straighten out
Speak to a live person possible solution
I called the Customer Service number, 1-888-741-1115, that is on the back of my DE card. I was unable to reach a live person during normal business hours. It would transfer me to a queue with a very irritating recording saying someone would be with me shortly and then, after waiting 30 minutes or so, tell me to call back later. Amazingly unprofessional for a bank that handles tens of billions of dollars of U.S. citizens funds through SSA, etc.
After several attempts using the above technique, I then called around 2:30am Central DST (middle of the night), give or take an hour, and received a recording that the system wasn't available and to try back in 30 minutes.
I then called back around 3:00am, give or take an hour, and was able to speak with a customer service rep without any material delay.
I've complained about the system at the Dept of Treasury website but don't expect satisfaction from it either. Perhaps if enough do, maybe they'll move the DE account to a bank that appreciates the huge volume of business that this account must provide. There is no excuse for this despicable service. None whatsoever. I feel sorry for people who have trouble on the road or in foreign countries. God only knows what has happened to some who've relied on this inexcusable customer service to connect them with their funds during an emergency.
This has to be the world worst customer center. And the card is a piece of you know what. I can not wait to switch my direct deposit banking info
do you have anyone answering calls i spent over 9 hours ( no joke ) and no one answered
! have been on for 2 days and heard recorded messge "your call is important to us please remain on theline."bull!!!!! icant access my money because you locked my account. ihave bils to pay now im going to be late. not to mention i m hungry and cant by food. wtf.... are you going to call me? or do i have to file a lawsuit against you for withholding my funds without my permission. file theft charges. i am damn sure glad im going to another service. iwould not and willnotgive you a recomendation. YOU SUCK
I cannot use my card. I need money quickly!