Direct Express Dispute Resolution Department
Last Updated 8/12/19
Most Direct Express card holders call the dispute resolutions department to contest suspicious or unauthorized charges on their card. We get questions all the time about Direct Express Dispute form or fax number.
There is actually no downloadable dispute form on the website to formally report your suspicious activity. There is also no fax number on the website to send in a formal complaint. The only way to dispute a charge on your card is to call Customer Service at the number below:
— Customer Service: 1-888-741-1115
— Hearing-impaired: 1-866-569-0447
— International: 1-765-778-6290 (Collect)
Customer Service is available 24 hours a day, 7 days a week.
If you have charges on your card and need to look into where it came from, call the customer service number and file a complaint. Make sure you have your card number and the specific transaction you want them to investigate (date of transaction, amount and the merchant it was made at).
When you call customer service, they are going to ask you questions to confirm your identity to make sure you are who you say you are and that you are the actual cardholder, so be ready to provide information including your social security number, date of birth and any other identifiers they may want.
We have received a lot of complaints about how slow and frustrating contacting Direct Express Dispute Department can get. Let us know about your own personal experience calling customer service in our comments section below.
NOTE: If you would like to write a review and rate your experience with Direct Express Dispute Resolution Department, see the review and ratings form immediately below this article.
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I give direct express customer service 1 star. I have been very disappointed. No matter what i do or how many times I try to log in, I cannot log in. I have tried to reset my password and it asks for your old password in order to change it. If I remembered the old password, I wouldn't need to get a new one. I have called so many times and cannot get anyone on the line. Customer service is supposed to be open 24 hrs but that is a lie. A recorded voice comes on and says that call volume is high and they can't take my call - and then hangs up on me. I've tried at all times of the night and I always get hung up on. I've tried at 1am, 3am,7am... I should be able to reach someone to help me log in to my account. This is very frustrating! I wish there was something else to do besides a bad review. I see lots of bad reviews and nothing seems to have changed at direct express.
I have been calling direct express cust. svc for 2 days, all to no avail. I have a charge on my acct. for 572.00 that I never made. How do you get through to talking to a human at direct express? I am on social security. All my bills are not getting paid.. I need help now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i'm 70 years old and on a fixed income,i used my ATM card to withdraw 800.00.i didn't get my money fast enough.the machine pulled it back in,now i told them to look at the cameras count the ATM down but after 4 days on the phone they still say it takes 45 to 90 days to get my money back.so now i can't buy my diabetic supplies,or buy gro. my cc payment is late my truck payment is late.this is causing a hardship,and no one cares.i'm raising my 8 and 10 year old grandsons because my daughter died.how can social security recommend this card,when they can't do their job,very poor customer service.
Im tired of being ripped off,. I called and I dont exist then I call again and I do exist .I try the website and my social security# does not exist. Im Confused broke, and about to be homeless, noone is trying to help me IM not getting any where . I believe this is a inside job.. the government and our local housing is full of @#$$!!!!!! please some one help us.
I have a charge on my card for 106.00 from a store I do not trade with. I get the same issue as everyone else does. You can not get them on the phone, they say contact the on the internet...REALLY, you can not get in contact with them that way either. This is serious problem … My card is being used by someone that is not me..
I have been trying to get hold of DirectExpress for two days. All I get is that they are experiencing high call volume and to call back later. Money is being taken taken out of my account that I need to live on. It is true that I haven't changed my address yet with Social Security. I was going to do all of my business tomorrow because I'm dealig with this today. I can't get hold of a person.I was advised to go to the bank and I did. I was told to call in DirectExpress that I cant get hold of. I want the money 300.00 that have been taken out put back in. I want answers,please.
I have had a dispute with direct express who allows charges to an account a minute apart. Those charges were disputed and they can't seem to handle the transaction. further more you can never get them on the phone. No followup calls. Card companies usually flag tranactions back to back a minute apart for large sums. you can't even use your card twice in one minute.
We call the Customer service line and spoke to a gentle man named RON. He was very unprofessional. He would not transfer are call to the dispute center and kept saying it a dispute it's a dispute we was on hold for two hours. All we asked was to get to the right people someone had are card number for my Social Security. Yes I was upset. I am still out of $650. So ron decides to hang the phone up. I have not been able to get through yet it has been a hour or two wait that is crazy I hope ron get fired, I use this money to pay my bills.
Horrible to try get hold of a live person. I can't even find an email so I can tell them to call me. I have a fraud issue and can't get thru!!!!!! Horrible!!!! This company gets no stars from me! I had to choose 1 star just to post this!
3 DAYS OVER 1 AND HALF HOUR ON PHONE THIS IS BULLS**t
VERIFY THROUGH 3 DIFFERENT PEOPLE THEN PHONE DISCONNECTS AND THEY DONT CALL BACK SO SICK OF THE SHIT