Direct Express Dispute Resolution Department

Most Direct Express cardholders call the dispute resolution department to contest suspicious or unauthorized charges on their card. We get questions all the time about Direct Express Dispute form or fax number.

There is actually no downloadable dispute form on the website to formally report your suspicious activity.

Also, there is no fax number on the website to send in a formal complaint.

The only way to dispute a charge on your card is to call the Direct Express Contact Phone Number below.

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"Direct Express Dispute Resolution Department"

Table of Content:

  • Direct Express Dispute Resolution Department Phone Number
  • What to Expect from Dispute Department

Direct Express Dispute Resolution Department Phone Number

What customer service number you call depends on the first 6 digits of your Direct Express card number as shown below:

They are available 24 hours a day,7 days a week at:

If your Direct Express Debit Mastercard begins with 5332 48, you can reach customer service through the phone numbers below:

Customer Service: 1-888-741-1115

Hearing-impaired: 1-866-569-0447

International: 1-765-778-6290 (Collect)

Customer Service is available 24 hours a day, 7 days a week.

If your Direct Express Debit Mastercard begins with 5115 63, you can reach customer service through the phone numbers below:

Customer Service: 1-866-606-3311

Hearing-impaired: 1-800-325-0778

International: 1-661-6006-3311 (Collect)

Customer Service is available 24 hours a day, 7 days a week.

What to Expect from Dispute Department

If you have charges on your card and need to look into where it came from, call the customer service number and file a complaint.

Make sure you have your card number and the specific transaction you want them to investigate (date of transaction, amount and the merchant it was made at).

When you call customer service, they are going to ask you questions to confirm your identity to make sure you are who you say you are and that you are the actual cardholder.

Therefore, be ready to provide information including your social security number, date of birth and any other identifiers they may want.

We have received a lot of complaints about how slow and frustrating contacting Direct Express Dispute Department can get.

Let us know about your own personal experience calling customer service in our comments section below.

Did they resolve your issue? If you are not satisfied, contact the US Treasury Department at [email protected] to file a complaint.

Direct Express Dispute Resolution Summary

We hope this post on Direct Express Dispute Resolution was helpful.

For more about Direct Express Debit Card, click here: Sign Up for Direct Express Debit Card.

Also, to see how you can get Amazon Prime at a discount, click here: 5 Ways to Get Amazon Prime Discount.

Lastly, for help creating a Social Security online account, click here: How to Create a mySocial Security Account.


If you have further questions about Social Security Benefits or Direct Express Card, please let us know in the comments section below.

Be sure to check out our other articles about Direct Express and Social Security, including:



14 thoughts on “Direct Express Dispute Resolution Department”

  1. Absolutely can not reach customer service after 12 hours down so far. Why is it so difficult to maintain two working numbers and stop abusing the American people.

  2. Need to finish the dispute process/application,no one answered after the operator took the basic I I can’t reach that Dept I have cancelled the card and a new one is on the way.Just hope my money is too!

  3. What is their policy on authorizations that the company them selfs are refusing and have put in a return request how long will it take for the funds to become available

  4. I have several fraudulent charges. I am unable to reach anyone to start a claim. I have called daily and been on hold for hours, to have the call disconnected. How is it legal that the Government uses them for their services, but they cant afford to have working phones? I have sent letters to the address listed and emailed the treasury complaint department. I just want this corrected.

    • I sent dispute papers awhile back for transactions that wasnt done by me on my card. I still aint received the funds yet. I am wondering when the funds will be put back on my card.

  5. Someone help tried to pull money off card and atm kept it and every time I call after sitting on hold for a hour it hangs up I need my money help please

  6. I want to know, why it is so difficult , when UPS did not deliver my new card on time when I should have received it on a Friday, but won’t get util the following Monday, that I have to fight to get my money refunded that I was charged to get my card expidited ?? I also would like to know , if directexpress is a service mark of the U.S,treasury , why they are not linked together with SS to both have my address i the first place

  7. n October 21st my debit card was stolen by a man that stopped by my house. I had known him less than a week. First only half the monies were paid due to my being blocked from the website once my credit card was canceled. I had a CSR assist me and she only gave me half the transactions. Upon further review I found that there was $1800 above and beyond the initial transactions. I have been waiting all this time for my money. I need this money now as I am on a fixed income but today I was informed that my dispute has been denied.

    I have dealt with rude customer service reps and now I’m being told that I am a thief because I live in Columbus and the card was used in Columbus. Columbus isn’t a small town with a couple of roads so it doesn’t even make sense to assume since it was used in Columbus that I was using it. Between the way I was treated and also discriminated against due to my mental disability, I am quite dissatisfied with DirectExpress and their services.

    After waiting this long and to find out that the fraud department did not even investigate has me extremely angry. The videos were not requested from the banksthe police were not contacted and the report number was provided to Direct Express. After speaking to the police department, I was advised that it was illegal to accuse another person of a crime with no proof and it is definitely illegal to discriminate due to a mental disability.

    With all the time spent on this I would assume the fraud department would’ve had all their facts in order and would not be making decisions on guess work or assumptions.

    I would like the last case 1-4322393097 opened and be reimbursed immediately. This fiasco has caused my bills to be paid late, late fees and has damaged my credit I was trying to rebuild. I have spent too much time being anxious and stressed, affecting my health.

    Anything you will do to resolve this matter will be greatly appreciated.

  8. you need to get a new consumer relations department. why is it so hard to file a fraud complaint? i can relate to every complaint on your website this is ridiculous…

  9. I just noticed that over the last six+ months someone has been signing for services using my card number. I would not ever think of using these. Direct Express should have let consumers know so we could transfer our funds,-Michigan

Comments are closed.