Direct Express Dispute Resolution Department
Last Updated 8/12/19
Most Direct Express card holders call the dispute resolutions department to contest suspicious or unauthorized charges on their card. We get questions all the time about Direct Express Dispute form or fax number.
There is actually no downloadable dispute form on the website to formally report your suspicious activity. There is also no fax number on the website to send in a formal complaint. The only way to dispute a charge on your card is to call Customer Service at the number below:
— Customer Service: 1-888-741-1115
— Hearing-impaired: 1-866-569-0447
— International: 1-765-778-6290 (Collect)
Customer Service is available 24 hours a day, 7 days a week.
If you have charges on your card and need to look into where it came from, call the customer service number and file a complaint. Make sure you have your card number and the specific transaction you want them to investigate (date of transaction, amount and the merchant it was made at).
When you call customer service, they are going to ask you questions to confirm your identity to make sure you are who you say you are and that you are the actual cardholder, so be ready to provide information including your social security number, date of birth and any other identifiers they may want.
We have received a lot of complaints about how slow and frustrating contacting Direct Express Dispute Department can get. Let us know about your own personal experience calling customer service in our comments section below.
NOTE: If you would like to write a review and rate your experience with Direct Express Dispute Resolution Department, see the review and ratings form immediately below this article.
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My account was hacked. A total of $732.00 stolen from my account. I filed a complaint, they supposedly did an investigation and found no fraud, however there was fraud, because money was electronically stolen from my account. Don't bother contacting customer service, if you do get through they are useless
I had 11 unauthorized transactions on my Direct Express card, each for $250.00
Direct Express cancelled my card with my permission.
But Now I cannot get Customer Service ,so I can report the transactions.
Direct Express will not put me through to live agent without card number.
I need help ASAP..as SSI/SSD is my only source of income
My lap top was hacked. Then i was contacted saying they could fix the problam if i sent 199.-- then 150.--When i found out what had happen 2wks later i file direct express for my funds back. I had recites & all fax to them. There conclusion was 2months later that I waited too long to file. So no refund.
Disputed 2 transactions for unauthorized purchases early april, they put money back, then took it back off. Purchases were not authorized but have been calling them and can't get in contact with anyone. Have been on hold 3.5 hrs. and still counting.
I called @ 3am Wednesday Morning and they finally answered the phone. They said my card was suspended and did I know that? I said no so he made sure I a made the transactions then he took the Suspension off. Now I can use my card. He said sometimes a company can be breached and it is for protection. Try calling after 12am or 3am. Good Look everyone.
After reading all of these re7, I find it strange that on yesterday, June 1, 2020,call our accounts were hacked into. What is really going on? And we cannot get through to a live operator? Fishy..
I am an outreach worker. Some of the people we serve have no access to phones/internet and therefore cannot access their funds if we cannot get someone on the phone to talk to about the issues. Our people are struggling with homelessness and depend on the little income they get. Please get me a number so we can actually get our people the help they need!!
I called on 03/29/2020 to inform DE to stop taking recurring payments from my account starting in April.Well they took the funds out,as I instructed them not too. .This was a $200 monthly charge,that I did agree for the merchant to take,but during this pandemic it was beginning to become a hardship.So they sent me the dispute form,in which I don't know why,I wasn't disputing the previous payments.I wanted any future payments to stop.So I filled it out and sent it back.In the meantime I reached back out to DE about two weeks later and I was told by a supervisor that they can not stop recurring payments,from merchants,and I would have to contact the merchant.This was never told to me in March when I first called.I told her,"so they (merchant) have more say about my money than I do""she said "yes".If I want MY money to stop being taken out of my account there should never be an issue or problem. When I discovered they deducted the funds in April,I called that same day,and once again the supervisor said I should have called three (3) days prior to the date it was scheduled to be deducted.Not one time did she say it could not be deducted.This company is scandalous,and takes advantage of people.I will be having my son's SSI payments deposited to my bank account,but I can't reach someone at social security during this time.But I still want my $200,back.
I RATE THEM A ZERO. THERE IS NOTHING GOOD ABOUT THIS DEBIT CARD. YOUR 100 PERCENT GUARANTEE OF YOUR FUNDS IS MEANINGLESS. . YOU CAN'T EVEN REACH A REP WHEN YOU NEED TO AND IVE EXPERIENCED FRAUD CHARGES SO OBVIOUS THAT THEY SHOULD HAVE BEEN CALLING ME ASKING ME IF I AUTHORIZED 45 TRANSACTIONS IN MINUTES TAKING 818.00 FROM MY ACCOUNT WHEN I ONLY EARN A POVERTY LEVEL INCOME. THEY DO NOT INVESTIGATE AND THEY DO NOT REFUND YOUR FUNDS. I've SENT LETTERS TO bETTER bUSINESS bureau, IVE CONTACTED COMERICA BANK, IVE CALLED AND REPORTED ID THEFT AND THAT MY ONLINE ACCOUNT WAS HACKED. DID THE REP I SPOKE TO FIX IT, NO HE TRANSFERRED ME TO A HIGH VOLUME CALL AT ANOTHER TIME MESSAGE, unacceptable.. I HATE THIS CARD, THE CUSTOMER SERVICE IS A JOKE , THEY LIE TO YOUR FACE ABOUT SENDING AND RECEIVING PAPERWORK AND THEY DONT PROTECT OR SECURE YOUR ACCOUNT EVEN WHEN YOU'VE ASKED TO NOT ALLOW CERTAIN TRANSACTIONS . THEY DO NOTHING BUT BASICALLY LET YOUR MONEY DISSAPEAR. WHAT KIND OF GUARANTEE IS THAT. THE dEPT OF TREASURY MUST BE HUMILIATED BY THEIRT CHOICE OF BANKS TO SECURE THEIR CLIENTS FUNDS
I dont understand when a card holder reports immediatly thier card lost why does it take so long for the person to be issued a new card especially when the money is coming from social security. I feel that this is unfair to the card holder.the little money that i had on my card was all that I had not fair.. I need my card.