Direct Express Dispute Resolution Department
Last Updated 8/12/19
Most Direct Express card holders call the dispute resolutions department to contest suspicious or unauthorized charges on their card. We get questions all the time about Direct Express Dispute form or fax number.
There is actually no downloadable dispute form on the website to formally report your suspicious activity. There is also no fax number on the website to send in a formal complaint. The only way to dispute a charge on your card is to call Customer Service at the number below:
— Customer Service: 1-888-741-1115
— Hearing-impaired: 1-866-569-0447
— International: 1-765-778-6290 (Collect)
Customer Service is available 24 hours a day, 7 days a week.
If you have charges on your card and need to look into where it came from, call the customer service number and file a complaint. Make sure you have your card number and the specific transaction you want them to investigate (date of transaction, amount and the merchant it was made at).
When you call customer service, they are going to ask you questions to confirm your identity to make sure you are who you say you are and that you are the actual cardholder, so be ready to provide information including your social security number, date of birth and any other identifiers they may want.
We have received a lot of complaints about how slow and frustrating contacting Direct Express Dispute Department can get. Let us know about your own personal experience calling customer service in our comments section below.
NOTE: If you would like to write a review and rate your experience with Direct Express Dispute Resolution Department, see the review and ratings form immediately below this article.
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My card got stolen. Took an hour to finally reach someone then they put me on hold to transfer me to dispute resolution department. where I waited another 30+ min and then got hung up on. Now I cant even get through at all. This is the worst service ever. now I have to wait 5-10 days for my new card so I can dispute charges on the old card. This is wrong.
I have sent in my verification documents and a copy of my poa allowing my niece access to handle my affairs as I am unable to sit on hold for hours. My niece sits on hold for hours and when they answer she asks can she call me at the nursing home and they say no and hang up. Then when I was in the hospital we called early one morning and got ahold of them and they wouldn't allow the call since it was a 3 way call. This is getting out of hand and SSI needs to use a different company. With Covid going on how can my niece call with me besides her. I am about to be kicked out due to non payment. Direct Express sucks
It took hours waiting on the phone just to find out what to do. My funds were taken out of my accounts unauthorized. I want my funds returned.
I have had money come out of my acct and dont know why.I have been on hold for over 4 hours in the last 2 days.I need this resolved but cant get through.
I waited over an hour to get customer service they had me review entire issue after I said I had dispute then said they had to transfer call. Person from dispute department was getting information from me, which I had all written out, was being very concise with my information and while I have a gruff voice was not upset nor using profane language and was hung up on., No call back. Trying to call back and again in customer service que where will be for another hour and Direct Express does not care.
Trying to get through to someone is like trying to get through a labyrinth maze and there's no getting through. I try calling and I get dead air and then the phone hangs up. And when you do get through, you get transferred to someone else and you are hold for another 30 mintues. The website is not helpful and you have to call and go through all the options just to get to someone for help. This whole system is flawed.
I can' get money from my card and have been trying for 6 days. If I am lucky enough to get the recording it just repeats to wait for next available representative but I never get one. Have waited for as long as 2 hours and no one ever answered and I haven't been able to use my card.
Someone PLEASE post the fax number to Direct Express Fraud Services Dept. I have the Fraud Form but have no idea what the fax number is.
Fax Number to the Fraud Dept is 1-877-507-0012.
Not sure why this is number is not listed on their website.
I’ve been sick since May 5th feeling better thank god. I’m missing over 200 dollars on my card which I need for meds. And noticed some unknown name call hq mey pay charged on my card I haven’t used my card like I said since before May 5th. I have been trying to get through to customers service since May 15th can’t get anyone and don’t have the strength to stay on hold for more than an hour which I did a couple times no one. I want my money back and a new card issued