Direct Express Customer Service Live Person
Last Updated 8/12/19
If you are currently a Direct Express Cardholder, you are probably wondering about customer support and how that works. Among the government-issued prepaid cards, we think Direct Express Customer Service is NOT very good.
The automated system is confusing and often leads to a dead end. Also, we have received reports of long hold times, with some customers being asked to call the following morning after having been on hold for 20 or more minutes.
Also, getting a live person is a challenge, but we have figured out an easy way for you to get a live person to answer your Direct Express Card questions. See below for instructions.
NOTE: If you would like to write a review and rate your experience with Direct Express Customer Service, see the review and ratings form immediately below the end of this article.
Direct Express Customer Service Live Person
Here is how to talk to a live person. First, dial the customer support toll-free number at 888-741-1115. For Hearing impaired: 1-866-569-0447. For International: 1-765-778-6290 – (Collect).
Then when you get through, Choose option 3 immediately when it picks up and then you will get a human to talk to.
Be aware that hold times can be long, with some customers reporting a 30 minute or more wait time before they are able to talk to a live person.
It is important to note that Direct Express is NOT the same as Cash Direct Express, which is a different company running a payday loan service.
That company is not affiliated with the government issued Direct Express Card.
Some consumers that have had a bad experience with Cash Direct Express are calling the government issued card service to complain.
Some people have been complaining online about Direct Express when they are actually venting about Cash Direct Express.
What You Should Know Before Calling
If you scroll down to the comments section of this article, you will find that there are a lot of comments from Direct Express cardholders about their experiences with customer service.
While you will read about frustrations people are having with customer service, you will also find that there are tips, advice, and suggestions about what to expect when you call customer service and how to prepare before you call.
We are not going to ask you to read all the comments to discover these tips and recommendations.
Instead, we have gone through them and identified the top 4 issues people call customer service about and what you should know before you call.
Dispute Fraudulent Transactions
This is the number one reason most cardholders call customer service. If you have fraudulent transactions on your debit card that you are sure you did not make or authorize, you should call customer service right away.
Please know that the dispute process takes time and your issues are not going to be resolved right away.
As you would expect, Direct Express will investigate your issues thoroughly to determine that there has indeed been a fraudulent transaction on your account.
You will be referred to the dispute resolution department. Here is what to expect from that department.
Contact Dispute Resolution Department
If you have transactions on your Direct Express card you did not make and would like to dispute those transactions, you will be dealing with the Dispute Resolution Department.
You will be required to provide a detailed account of the transaction and incident. This will be done through the fraud packet.
The packet will be mailed to your address on file. You then have 10 days to complete that packet and return it to Direct Express. If you fail to return it within the 10 days, your case will not be processed any further.
Be aware that the dispute process takes time. After you report it and complete the fraud packet, it can take anywhere from 45 days to 90 days to get it resolved.
Get a Replacement Card
If your debit card is lost or stolen, you should call customer service right away.
First, this is important because it will allow Direct Express to take immediate action to de-activate your card to prevent any further transactions from posting to your account while you wait for your new card.
Second, it takes about 10 days to get your new card so the sooner you call, the faster you are close to getting your replacement card.
If you cannot wait 10 days and want your card sooner, you can speed up the process by paying for expedited shipping with a tracking number.
Ask Other Questions
If you have other questions about the Direct Express debit MasterCard that is not mentioned above, you can get help with customer service when you speak to a live person.
Apply for Direct Express Card
If you receive one of the following federal benefits, then you are eligible to apply for Direct Express. Scroll below for details instructions on how to apply, including the Direct Express Customer Service number to call.
These are the federal benefit programs eligible for Direct Express:
- Social Security
- Supplemental Security Income
- Veterans Affairs
- Railroad Retirement Board
- Office of Personnel Management
- Department of Labor (Black Lung)
We hope this tip was helpful in reaching a live person at Direct Express. If you have any issues or comments about the level of service you are receiving, please tell us in the comments section below.
Submit your review
THE SHITTY LOWLIFES IN CURRENT FUCKED UP USA GOV
HAVE A SERIOUS PROBLEM AS THE DEBIT COMERICA
BANK CARD DIRECT EXPRESS IS A FUCKED LOSER OPTION
THE SAD TRUTH IS ALL POOR AMERICANS ARE NOW FUCKED
they told me they rejected my fraud cause but refuse to send me the information that was promised to me to show if it was fraudulent they actually hung up on me after 3 hours waiting
Can't get through on the phone but once in 35 tries and when you get a human they are likely to make you jump through hoops for simple requests. Getting a human finally is not an assurance that your problem is anywhere near solved. I have a feeling they are inept and difficult as a matter of policy. I used to call Direct Express and it was never like this before. Someone has directed there to be bad customer service. You can't get through on the computer either no matter what they say. I've tried a dozen times already. There's always some problem.
I have a new laptop and could not remember my signon, Therefore, I attempted to establish a new signon. My Social Security number and answer to my secret question were not recognized. I called the complaints number that wanted a four digit PIN number, My PIN number is just three numbers.
I have made numerous attempts to call customer service. The line is always busy! I am sure that the government contract that they bidder on that was awarded to them is a considerable amount of money. Direct Express is paid to serve a number of government entities. People receiving Social Security deserve to have access to their account information
I have been trying to get ahold of customer service for 3 days now to report 2 fraud transactions and all I keep getting is they are experiencing a high call volume and to call back later. I talked to my local police dept. and because it's the government they cant do anything about it. They told me I have to keep trying. Or send them a letter.This is totally ridiculous we have to jump through hoops to get money back that is rightfully ours. I did take all of the money off the card so it wont work for them anymore. I wish I didnt need to use this card.
I have been trying to contact somebody at direct express customer service (888)741 1115 all morning & it keeps saying they are experiencing a high volume if calls and to call back later or go to the website. I can't log onto the website because| the email address I used to register my card 8yrs ago I locked myself out of because I forgot my password. So someone please help me. This is ridiculous
I lost my card and I’m out of town I keep calling the phone number
The website is not user friendly and there is no option to change personal information such as an address. You have to call customer service, wait FOREVER to get a live person, if you are lucky to get a live person, and change the info through them. Its a pain in the butt and I wish I never had to deal with Direct Express!
My Direct Express card was stolen this past week and it took a miracle to be able to get in touch with a human being to get a replacement card. I asked that the card would be expedited and was told by an agent that it would receive it in two days, It was Thursday October 5, 2019, when I ordered it, and the agent specifically told me that I would receive it Saturday, October 5th. When I tried to call Direct Express everyday since to get some information on tracking, I had not been able to get in touch with a human being and after going through numerous prompts, the recording states that, " We are experiencing heavy call volume, please call back at a later date". Whenever I call back I get the same message, other times the recording hangs up on me. How can I get to speak to someone to see exactly when my card is suppose to show up. I had already told one creditor that I would pay them this past Sunday, which is obviously a lie, because I had not received the card I was promised; now my rent is late and I do not want to receive an eviction notice. It should be a crime not to be able to reach the entity that holds your money to which you are dependent upon.
Only giving it one star so it will show. I have been holding over 3 hours because someone stole the funds from my card. I got a lady at 1 hour who sent me to someone else where I waited for 2 hours and now have been waiting for the next person. I can't get them to answer to save my life. When this is resolved I am switching back to my bank card. This is so ridiculous.