Direct Express Balance

If you have a Direct Express Debit Card, it is important to keep track of money coming in and how much is going out. This is important, especially if you are using the card to pay bills and also make purchases at the same time. If you are not careful, you may not have enough money left over to pay the bills if they are set up automatically to be deducted. That is why we recommend checking the balance on your Direct Express Card regularly to not only review completed transactions, but also look at the pending transactions that have not yet cleared, so that you know how much money you have in your account when you get ready to make a purchase. Here is how to check the balance on your debit card.

"Direct Express Balance"

Option 1: Go Online:

You can check the balance on your card by visiting the main website and logging into your account. If you have never logged in before, you need to create an account. To do so, check out the Direct Express Login page for instructions on how to register a new account. If you are having troubling logging in, make sure you have the correct User ID and password. You can request to have your User ID emailed to you in case you forgot. Just click on the “Forgot User Id” link. You will be required to enter your card number to verify your identity.

Option 2: Call Direct Express

You can call the Direct Express Customer Service number to get your balance information. There is no fee for this and they are available 24 hours a day, 7 days a week at at 1 (888) 741-1115 (toll-free).

Option 3: Go to a MasterCard ATM

You can check the balance on your card by going to any ATM that displays the MasterCard® logo and get the information. There is no fee if you use a MasterCard ATM and there is no limit to how many times you can get the balance information at the ATM.

You can also request free optional deposit notification and low balance alerts. Another option is to call and have your statement mailed to you. Paper statement will cost you $ .75 per each request.



21 comments on “Direct Express Balance
  1. jennings stone says:

    I can not get in my acct. I have put a new password in when it ask for old password and new password then submit it puts ne back to start. I even tried to create a new acct. it keeps telling me sys. is down

  2. anissajames says:

    set up my account now the password im entering its saying its not correct i need to reset my password.

  3. Kristin Lansdown says:

    I cant login to my account and when I try to reset my password I never get the confirmation email with my new password please contact me thanks

  4. Javaye Smith says:

    Need to check to see if i will be getting a ssa and ssi check for the month of October 1st, and the 3rd of 2013

  5. shirley crouch says:

    my account got locked and i need to unlock it. when i try to check my balance at the atm it says card not found. what is going on?

  6. don’t know whats my account number nor my routing number if possible please help locate this
    thanks an advance

  7. Denisha Williams says:

    Well i been trying to check my balance and they is telling me ..they cany access my account temporarily. .something like that im nervous.

  8. I can not use my card and there is money on there y cant I use it

  9. valerie martinez says:

    trying to reset my password but can’t because I don’t remember the old password. try using the temporary password but to no avail.

  10. I reported that i went to a atm which did not have enough money for my transaction,and my funds was not refunded back on my card,i still waiting

  11. Katrina says:

    I cant get my card to work

  12. shawn stephens says:

    I usually have a pending balance showing by now is this happening to anyone else

    • TerriZ says:

      Hi Shawn, I dont know if you have your money yet, but i am having the same problem. Money supposedly had been deposited on the 2nd, NOTHING! called to check today NOTHING! When i called later in the day, it said that i had a 0 balance and no PENDING DEPOSITS, Monday is a holiday so Tuesday hopefully i will have the money deposited.

  13. Brian Guidry says:

    I cannot access my funds via direct express and they won’t let me get to customer services

  14. jay geist says:


  15. i cannot access this site trying to check my ballance and womt let me in

  16. TerriZ says:

    Money supposedly went on my direct express card on the 2nd of this month (9/2/16) so tried again on the 3rd (9/3/2016) still nothing and Monday is a holiday. Everytime i check it says there are “NO DEPENDING DEPOSITS” What is going on here?? Can someone help me??

  17. Joseph Hopkins says:

    No tracking number for my replacement card ordered Sep 2 two day shipping

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