If you have a Direct Express Debit Card, it is important to keep track of money coming in and how much is going out. This is important, especially if you are using the card to pay bills and also make purchases at the same time. If you are not careful, you may not have enough money left over to pay the bills if they are set up automatically to be deducted. That is why we recommend checking the balance on your Direct Express Card regularly to not only review completed transactions, but also look at the pending transactions that have not yet cleared, so that you know how much money you have in your account when you get ready to make a purchase. Here is how to check the balance on your debit card.
Option 1: Go Online:
You can check the balance on your card by visiting the main website and logging into your account. If you have never logged in before, you need to create an account. To do so, check out the Direct Express Login page for instructions on how to register a new account. If you are having troubling logging in, make sure you have the correct User ID and password. You can request to have your User ID emailed to you in case you forgot. Just click on the “Forgot User Id” link. You will be required to enter your card number to verify your identity.
Option 2: Call Direct Express
You can call the Direct Express Customer Service number to get your balance information. There is no fee for this and they are available 24 hours a day, 7 days a week at at 1 (888) 741-1115 (toll-free).
Option 3: Go to a MasterCard ATM
You can check the balance on your card by going to any ATM that displays the MasterCard® logo and get the information. There is no fee if you use a MasterCard ATM and there is no limit to how many times you can get the balance information at the ATM.
You can also request free optional deposit notification and low balance alerts. Another option is to call and have your statement mailed to you. Paper statement will cost you $ .75 per each request.