How do I get emergency cash from Direct Express? Where can you get money off your Direct Express card? These are some of the questions we’ve been getting from our readers about Direct Express Emergency Cash, which is sometimes referred to as Direct Express Cardless Benefit Access.
This is a service that allows Direct Express cardholders to withdraw funds if they lose their Direct Express MasterCard debit card.
If you are currently not in possession of your Direct Express debit card and need money, we can help you access your funds using this feature. Continue to read below for details.
This post will cover:
- What is Direct Express Emergency Cash?
- Who can benefit from Direct Express Emergency Cash?
- Benefits of Direct Express Cardless Benefit Access
- How do I get emergency cash from Direct Express?
- What are the fees that come with Emergency Cash?
- How to get a Replacement Direct Express Debit Card
What is Direct Express Emergency Cash?
Direct Express Emergency Cash feature allows you to get up to $1,000 of the money available on your Direct Express card account if you do not currently have your card in hand.
This program allows cardholders to access funds from their account in situations where they don’t have their card with them.
It is especially useful for cardholders if they have lost their card, even when they are currently not in their home states.
Who can benefit from Direct Express Emergency Cash?
The program is particularly useful for the following groups of people:
- Those whose Direct Express card is lost or stolen, have had their card canceled and are waiting for the new card to arrive but need cash now.
- Cardholders whose cards have expired and are waiting for their new card to arrive in the mail but need money now.
- Those who have ordered a replacement Direct Express debit card and need access to their cash now.
Benefits of Direct Express Emergency Cash
If you are currently not in possession of your Direct Express debit card and need money from your debit card account, here are the many reasons why Emergency Cash is a great option:
Safer than other options available
Getting your money using Emergency Cash is much safer when compared to other emergency loan services, like payday loans.
While you wait to locate your Direct Express debit card or get your replacement card, you can use this service to get access to your funds.
Gives you Fast Access to Your Money
It can be very frustrating to feel like you’ve been locked out of your own money when you cannot find your debit card or the card is lost or stolen.
The Emergency cash program allows you to quickly get money from your debit card so you have the cash to pay your bills and make purchases while you locate your missing debit card or get a replacement.
It is Convenient
The emergency cash program is available at Walmart. Walmart has close to 5,000 stores in the United States.
Therefore, if you cannot locate your Direct Express card or are waiting for a replacement, it is each to find a Walmart location and get some emergency cash from your account.
How do I get emergency cash from Direct Express?
You may pick up your money at any MoneyGram location in the U.S., U.S. Virgin Islands, or Puerto Rico.
Almost all Walmart Locations have MoneyGram centers, making it easy for you to get access to your money.
Just walk up to the Money Service desk or a customer service desk at your local Walmart and tell them you want to take out Emergency Cash from your Direct Express card.
For a Walmart location near you, click here.
What are the fees that come with Emergency Cash?
You can get up to $1,000 of the funds available on your Direct Express card account without your card in hand.
According to Direct Express, you will pay a fee of $8.50 to $12.00 per transaction when you use the Emergency Cash service, as shown in the fee table below (highlighted in red):
Direct Express Debit Card Fees
| Transaction Type | Fee per Transaction |
| ATM Cash Withdrawals | $0.85 each withdrawal (after free transactions are used) |
| Monthly Mailed Paper Statement | $0.75 (per month) |
| Direct Express Bill Pay | $0.50 |
| Funds Transfers to a U.S. Bank | $1.50 each time |
| Emergency Cash | $8.50 to $12.00 per transaction |
| Card Replacement | $4.00 (one free per year) |
| Overnight Delivery of New Card | $13.50 |
| International ATM Withdrawal | $3.00 plus 3% of withdrawal |
| International Transactions | 3% or purchase amount |
How to get a Replacement Direct Express Debit Card
Here is how to get a replacement Direct Express Card.
Step 1: Call Customer Service
The first step is to call customer service at the number provided below:
What customer service number you call depends on the first 6 digits of your Direct Express card number as shown below:
They are available 24 hours a day,7 days a week at:
If your Direct Express Debit Mastercard begins with 5332 48, you can reach customer service through the phone numbers below:
Customer Service: 1-888-741-1115
Hearing-impaired: 1-866-569-0447
International: 1-765-778-6290 (Collect)
Customer Service is available 24 hours a day, 7 days a week.
If your Direct Express Debit Mastercard begins with 5115 63, you can reach customer service through the phone numbers below:
Customer Service: 1-866-606-3311
Hearing-impaired: 1-800-325-0778
International: 1-661-6006-3311 (Collect)
Customer Service is available 24 hours a day, 7 days a week.
Replacement Card – What to Expect
Your replacement card will be mailed to you via USPS first class mail delivery and will arrive within 7 to 10 days. You may also be charged a lost card replacement fee.
You are allowed one FREE replacement card each year.
After you use up your one FREE card replacement, you will be charged $4.00 for each additional replacement card mailed to you.
Expedited Shipping of Direct Express Replacement Card
You can pay to have your replacement card sent via expedited shipping.
Direct Express charges a $13.50 fee for expedited shipping.
When you call customer service for a replacement card, be sure to let them know you would like your card sent by expedited shipping.
The $13.50 fee will be deducted from your Direct Express debit card.
You can ask the customer service agent about whether you can get tracking information sent to you once your replacement card is mailed.
Step 2: Receive and Activate your new Direct Express Card
When you receive your replacement Direct Express card in the mail do this:
Call the Direct Express card Customer Service Department number listed on the back of your card to activate your card.
Direct Express Emergency Cash Summary
Here’s the bottom line:
Direct Express Emergency Cash allows you to get up to $1,000 of the money available on your Direct Express card account.
This is helpful especially when you do not currently have your debit card in hand.
You may pick up your money at any MoneyGram location in the U.S., U.S. Virgin Islands, or Puerto Rico.
Almost all Walmart Locations have MoneyGram centers, making it easy for you to get access to your money.
You will pay a fee of $8.50 to $12.00 per transaction when you use the Emergency Cash service, as shown in the fee table below
Questions?
We hope this post on Direct Express Emergency Cash was helpful.
If you have further questions about Direct Express card, Social Security, or Disability benefits, please let us know in the comments section below.
Be sure to check out our other articles on:
- Direct Express Stimulus Check
- Does Amazon have a Discount on Prime Membership for Seniors?
- Direct Express Stimulus Check FAQs
- Direct Express account login