Direct Express Lost Card Replacement

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12 comments

  • Caroline Boden

    I lost my direct express card and need a new one as soon as possible. I have been calling 1-888-741-1115 and they keep hanging up on me. how else can I report my card lost?

    • Hi Caroline,

      I’m sorry to hear about all the issues you are having contacting customer service. We have received a high volume of complaints regarding this today. They seem to be very hard to get in touch with during the beginning of the month because that is when money is deposited into accounts.

  • Rhenda Waterbury

    I can not get anyone to do anything. There had been a hold on my card. This is crazy. I can’t get my medicine, pay rent or anything. I have faded y’all my info to prove it me and y’all still want do anything. Us my if is expired I can’t get the money off my card to get my if updated. The people here don’t care. I think this company is trying to keep my lonely.

  • Dennis campbell

    Ive tried calling numerous times. My cards been hacked. After an hour wait the fraud department told me i needed customer service, now Im waiting again. What next? Theyve hung up on me more than once. Worst “service” ever and Im still getting charges I didnt make.

  • Dennis Campbell

    2 hours 13 minutes on hold with direct express trying to get a new card and change of address. Transferred to the WRONG place TWICE. Never talked to customer service. IM CANCELLING THEM AND GETTING A NEW CARD SOMEWHERE else. Any recommendations for my ssi autopay?

  • Rebecca L Knight-comer

    I have lost my card. I called for a new one. The re
    cording said it is sending new card. But it wouldn’t take my change of address. I have moved. I do not have new number. So I need some help.

  • i havent recieved my replacement card after 3 weeks or so . i was told i would recieve it before the 31st of december.it is now the first of the year i havent seen it and i have bills to pay.

  • i havent recieved my replacement card when i was told i would before the 31st of december. it is now the first of the new year,

  • zachary rosenoff

    I’ve called and spoken with two different people being brought back from social security twice and still am tring to get a new card

  • rodney griffin

    HAVE LOST MY CARD AND SOME HAVe change my pin can’t gewt replacememt card help?

  • Susanna Aich

    To whom it may concern. I am needing to report my card stolen or lost. I do not know my pin or my card number. I have tried to call to get this reported but cannot get past the pin. Is their a way for me to change my pin by just using my social security number?

  • Darla J Burcham

    My card is expired and I need a new one ASAP! I have called 1-888-741-115 repeatedly and they keep hanging up on me. I cannot access the funds that are on there. How do I get a human to send a new card and talk to me?

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