Stolen Direct Express Social Security Benefits Card

If you have your Social Security Benefits Card (Direct Express Card) stolen or lost and cannot access your social security benefits, follow the instructions below on how to get your existing card canceled and order a replacement card.

Get A Replacement Social Security Benefits Card

The first step you need to take immediately your card is lost or stolen is to call Direct Express Customer Service to inform them about the missing card. They will then go ahead and cancel the card and order a replacement. You need to call them immediately because the longer you wait, the more likely it is that someone could possibly use your card to make unauthorized purchases. Here is the number to call:

Immediately call the Direct Express® card Customer Service Department, at 1 (888) 741-1115 (toll-free).

Note that it may take a bit of effort to get a live customer service person. We have received lots of complaints from people who have lost their cards and been frustrated trying to reach customer service to report the card lost and get a new one. You can read some of those stories in the comments section of this post. You cannot afford to get frustrated by that. Your goal is to reach customer service regardless of how long it takes, because the longer you wait, the more you put your money at risk.

Once you get a representative on the phone, have them cancel your card and order you a new one.

Monitor Your Social Security Benefits Card Account Online

While you wait for your replacement card to arrive, you should monitor your Direct Express Card online to make sure that no one is making unauthorized transactions on your account. That will also confirm that the old card has indeed been canceled. If you notice any fraudulent activity on your account, call customer service again and have them look into the charges. The sooner you report any fraudulent activity on your account, the better chance you have of getting your missing social security benefits card money back.

Your replacement card should come in the mail. If you don’t receive it by the time indicated by customer service, call them again and get a status update.

We would like to hear about your experience with Direct Express Customer Service in reporting your card lost or stolen and getting a replacement card. Please comment below.

How to Prevent Debit and Credit Card Fraud

Below are two videos on how to protect your debit card from fraud and skimming.



10 thoughts on “Stolen Direct Express Social Security Benefits Card”

  1. I call customer service for a replacement card because I lost my card. I was told they couldn’t send a new card and that they don’t know what was wrong with my account.I was also told to call the fire department to see what was wrong on my account. I don’t understand what’s going on.What should I do.

  2. due to high call volume I got hung up on when trying to report it lost it seams they should not hang up on people reporting lost cards those calls are more important than many others. So I can’t contact to report right away.

  3. I have been trying to reach someone by phone since the 1 of September because my card expired on the 31 and I didn’t revive a new one

  4. I need to cancel my lost card and sent another one please I’ve been try to called so many times noone answer, they said high volume call, I need money please, so I need a new card.

  5. I lost, misplaced my wallet, I’ve been calling for days to always get a recording. I go to the official site and you tell me don’t get frustrated and keep calling. I depend on my SS disability money rent food etc. I depend on it month to month. I know it’s not your fault that my card is missing, but when I try to contact you guy for a remedy I get stalled-out for days. And the people I must pay don’t care anything about what happened to my card. they want their money. I guess I’ll try Social Security and hope they can help.

  6. I can’t remember my user name to login and my card has been taken and the pin is changed…I am frustrated..I can’t get anyone on the phone to help me…can some one please help me??

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