Contact Us

CONTACT DIRECT EXPRESS HELP

*Disclaimer

This site is NOT in anyway affiliated with Direct Express® Debit MasterCard® program . If you are looking for DirectExpress’ official website, you can find it by clicking here.

This site is simply to help Direct Express card holders find information they are looking for. Our goal is to help ease user frustration by assisting card holders in finding answers to their questions. If you have any questions specific to your Direct Express card, please contact Direct Express Customer Service directly. Please DO NOT email any confidential information to us as we are unable to help.

If you have questions specific to our website, contact us at directexpresshelper@gmail.com.

Comments

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31 comments on “Contact Us
  1. I have a card and can”t remember my user I’D OR PASSWORD and it keeps saying wrong code doesn’t match please help ?

  2. i need payday loan what would account number and rounting number

  3. peggy e ricks says:

    how do I get o the sign in page I have it all set up and can’t access my account no sign in page available just instructions

  4. ayne Corbie says:

    I have not yet received the Direct Express card that should have been mailed to me .

  5. norma aragon says:

    hoe do I add money to my direct express card

  6. Please contact me about my card that a direct deposit that is made each month

  7. samuel thomley says:

    need to create account to get printout of my deposit history and cant do anything on the website. please help

  8. John Clary says:

    i didnt recieve march-statemint in the mail.sure do need it.thanx

  9. lisa says:

    Please I need someone to contact me I need to cancel my card

  10. cathy heard says:

    I cannot access by money balance on my Direct Express card–Please advise–at my e-mail

  11. John Clary says:

    after this month i will need a new card

  12. mark says:

    The card is not good wherever master card is excepted as they state. Do yourself a favor and get another debit card. I believe Western Union has one that is a little more expensive but has much better customer service. I spent hundreds of hours on hold in Mexico at 20 cents a minute(about 300 dollars in phone call total) getting them to unlock my account after they asked me questions about past addresses I’ve never lived at. I haven been homeless for 20 years. they refuse to help me pay for the phone calls when it was their mistake that got my account locked in the first place. I lost all my Id. in Mexico and they demanded two forms of Id faxed to them and left me penniless in Mexico. S.S.I wouldnt even fax over an award letter to help me out. asking a homeless person with problems in their head questions about past address is cruel. the addresses they asked me about were homeless shelters I got mail at. they asked If I ever lived on Virginia st and I said no. they took it as a wrong answer cause apparently I got mail there 18 years ago.One call I spent 103 minutes on hold at 29 cents a minute and they wont help to pay. I urge people to find another card company. S.S.I. told me to write my congressman I was abused by a company they hired and they did nothing to protect me or atleast help identify me when this whole fiasco happened. your going to pay more for another card company buy you will be treated better. these people are hires by S.S.A with no formal training to deal with people with disabilities.

  13. John Clary says:

    i cant login it changes my email address to capital letter then they dont match-im gonna need a new card july

  14. mark c says:

    I notice you guys didn’t post my reply or I cant find it. Direct Express is Lame and so are you for not posting my reply S.S.A. should give us other choices for card besides Direct Express.

  15. Buffy Benitez says:

    I need a new card. Someone has been taking funds off my card. PLEASE, PLEASE send me a new one. Every time I call to get a new card. Lines are ALWAYS busy….I hope to hear from you so..

  16. Buffy Benitez says:

    I need a new card. Someone has been taking funds off my card. PLEASE, PLEASE send me a new one. Every time I call to get a new card. Lines are ALWAYS busy….I hope to hear from you soon.

  17. Sheila Costabile says:

    I received a phone call informing me my account is on hold

  18. Sheila Costabile says:

    I received a phone call informing me my account is on hold. Please contact me

  19. michelle cotton says:

    I receive a direct card I am seen when my deposit will be on my card

  20. Kristin Lansdown says:

    I can’t access my account because I don’t remember my password and I never receive the reset email please help

  21. guyeparkerjr says:

    I need you to email me a copy of deposits made to my account from the past few months asap please and thank you

  22. David says:

    I need fax number for direct express to get dispute in in time

  23. this site is a joke u provide no assistance at all,when i call u are even more useless, i need 3 months statements for insurance purposes how can i do this please try to provide some type of assistance.

  24. Crystal lash says:

    I have been on the direct express website trying to get into my account and to update a working email and it will not work i have to have a print out for assistance it sent my i and password to my old email that i can no longer access is there anyone that can direct me in the right direction please? On top o it all i put in my card number ssn and it brings up my son but wont let me do no more i do not understand why and customer service i cant reach so please help someone

  25. Barb Bearrows says:

    I can’t get my Balance with my Direct Express.

  26. Garry Harrison says:

    My Social Security Disability check has not been posted yet. It was suppose to be posted Sept. 2 but nothing is showing on my account.

  27. Kenneth l williamson says:

    I need you unlock my account. I have no service to make phone call to customer service. I am traveling in China now and my communication are difficult. I NEED MY MONEY, so please unfreeze the account. Thank you

  28. ann ayers says:

    I like to log in and seemy acc

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About Direct Express Help

Direct Express Help is not affiliated with any government agency. We are a website dedicated to helping Direct Express Card holders find information they need regarding their card, including account login information, customer service contact number, direct deposit and routing number information, and any relevant news about the US Direct Express Program. If you are looking for the official Direct Express website, click here. Feel free to use the search box on the page to locate the information you are looking for. If you have specific questions about this site, email us.

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