One of the features we like about the Direct Express Card is the ease with which you can have a lost or stolen card replaced. Direct Express lost card replacement can be done in one easy step. But you will need to provide some information to help customer service to properly identify you. This is important because while you are eager to get a replacement card sent to you right away, customer service must be certain that the cardholder is requesting the replacement card and not a scammer trying to illegally gain access to your account. It is therefore important to follow the steps required to get your Direct Express card replacement.
Direct Express Lost Card Replacement
As soon as you find out that your Direct Express Card is lost or stolen, immediately call the Direct Express card Customer Service Department, at 1 (888) 741-1115 (toll-free). If you are calling from outside the U.S, call 1-765-778-6290 (Collect). A customer service representative will assist you and a new card will be sent to you.
It is important that you call right away because if someone is illegally using your card, calling right away protects you from losing funds deducted from your card by an unauthorized user. This also protects your Social Security benefits.
There is no fee charged for the first card replacement within a year. Once you use your free card replacement for the year, you will be charged $4 for any additional card replacement request.
NOTE: If you need your replacement card as soon as possible, direct express may charge you a fee to ship your card via Fedex or UPS (with a tracking code emailed to you).
There are steps you can take to keep your card and account safe from authorized use. Because most of the users of Direct Express cards are seniors, scammers have actively been trying to defraud cardholders – thinking that seniors are an easy target. But you can fight back. You should take steps to protect your card and personal information at all times. Also, note that Direct Express will never contact you by phone, email, or text message to ask you for your card number, PIN or security code. If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express customer service immediately by calling the number on the back of your card or 1 (888) 741-1115 (toll-free).