Is your Direct Express Card Locked (or your account online is frozen)? If so, we can help you. In this post, we will explain the possible reasons why your card is locked or why you cannot log in to the website and what you can do in each case. This post will cover the following: Why is my Direct Express Card […]
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Direct Express cardholders have complained about how long it takes to contact Direct Express over the phone and speak to a live person. If you read the comments and reviews on this post, you will see that this is a very common and frustrating problem. The question we keep getting asked is this: What is the best way to contact […]
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If you are looking for a direct express tracking number, it means you are expecting a direct express debit card in the mail and are not sure when the card will arrive. We can help. This post will cover the following: New Direct Express Debit Card Tracking Direct Express Replacement Card Tracking Questions about Direct Express New Direct Express Debit Card […]
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We have been writing about the Direct Express card since 2013 and during this time, we have heard Direct Express Debit Card Complaints from our readers. Here are the top three complaints we usually hear and what to do about it: Top 3 Direct Express Debit Card Complaints Hard to Reach Customer Service We have written about how to reach Direct […]
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Last updated on 12/01/20 If you are one of the 4.5 million Americans who have signed up for the US Direct Express Debit MasterCard to receive your federal benefits (Social Security and Supplemental Security Income, VA Compensation or Pension and RRB Annuity and OPM benefits) – and would like to contact Customer Service, we have the information you need: In this […]
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As of March 2013, all Social Security payments from the U.S. Treasury are done through direct deposit or with the Direct Express Debit Card. The Direct Express card has many advantages: The Direct Express card enables users to get their payments fast. The money is transferred straight from the Treasury to your Direct Express card account. You can be notified when […]
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How your Direct Express card is protected. If you use your debit card at an ATM, you will be required to enter your PIN. If you make purchases at stores, restaurants or any other merchant, the use of your PIN is optional. When asked if “debit” or “credit”, select “credit” to make a purchase without using your PIN. You will […]
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If your direct express card expired and you are wondering what to do next, no need to panic. First, 60 days before the “valid thru” date on the front of your card, you were supposed to have received a new card and since 2015, they are now mailing cards with the new chip in them, making them even more secure. […]
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Last Updated 8/12/19 Most Direct Express card holders call the dispute resolutions department to contest suspicious or unauthorized charges on their card. We get questions all the time about Direct Express Dispute form or fax number. There is actually no downloadable dispute form on the website to formally report your suspicious activity. There is also no fax number on the […]
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If you are a beneficiary of Social Security and Supplemental Security Income and currently get your money electronically via the Direct Express Debit card – and would like to change the pin number on your debit card, see the instructions below: Direct Express Change Pin Number Your personal identification number (PIN) is a number you choose when you activate your […]
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