.If you are looking for a direct express tracking number, it means you are expecting a direct express debit card in the mail and are not sure when the card will arrive. We can help.
Table of Contents:
- Tracking Number – New Card
- Tracking Number – Replacement Card
Direct Express Tracking Number – New Card
If you are waiting to receive a new Direct Express card in the mail for your Social Security or other federal benefits payment, it usually takes 10 business days for your card to arrive.
Direct Express does NOT provide a tracking number for new cards that are mailed.
If you have waited for more than 10 business and your card has still not arrived, we suggest you call the Direct Express Customer Support Phone Number to find out what the issue is.
Direct Express Number to Call
What customer service number you call depends on the first 6 digits of your Direct Express card number as shown below:
They are available 24 hours a day,7 days a week at:
If your Direct Express Debit Mastercard begins with 5332 48, you can reach customer service through the phone numbers below:
Customer Service: 1-888-741-1115
Hearing-impaired: 1-866-569-0447
International: 1-765-778-6290 (Collect)
Customer Service is available 24 hours a day, 7 days a week.
If your Direct Express Debit Mastercard begins with 5115 63, you can reach customer service through the phone numbers below:
Customer Service: 1-866-606-3311
Hearing-impaired: 1-800-325-0778
International: 1-661-6006-3311 (Collect)
Customer Service is available 24 hours a day, 7 days a week.
Direct Express customer service gets a huge call volume. To get a live person quickly, follow our instructions on our Direct Express Live Customer Service post.
You should also read the comments and reviews section of that post to learn about tips and tricks other cardholders are currently using to get to a live person quickly.
Tracking Number – Replacement Card
If your Direct Express card is lost or stolen, expired or deactivated and you are waiting on a replacement direct express card, you should wait 10 business days after you were told the card has been mailed to receive it.
Unfortunately, Direct Express does NOT provide a tracking number for replacement cards that are mailed.
If 10 business days have passed and you still did not receive the card in the mail, you should contact Direct Express at the phone number provided above.
Lots of our readers have complained about how long it takes for them to receive replacement cards.
Part of the reason is that they are not happy there is no Tracking Number.
Unfortunately, without a tracking number provided, you will have to wait for the 10 business days before calling Direct Express for help.
This means unfortunately, you will not be able to use your card for any transactions in the meantime, which is very frustrating.
Direct Express Tracking Number Summary
We hope this post on Direct Express Tracking Number was helpful.
For more about how to Dispute a Transaction, click here: Direct Express Dispute Department.
Also, to see how you can get Amazon Prime at a discount, click here: 5 Ways to Get Amazon Prime Discount.
Lastly, for help creating a Social Security online account, click here: How to Create a mySocial Security Account.
Questions?
If you have further questions about Social Security Benefits or Direct Express Card, please let us know in the comments section below.
Be sure to check out our other articles about Direct Express and Social Security, including:
- Social Security Office Locations Near Me
- Amazon Prime Discount for Seniors
- 2023 Social Security Payment Schedule
- Direct Express Customer Service Live Person
- How to get Direct Express Emergency Cash
