Direct Express Tracking Number

If you are looking for a direct express tracking number, it means you are expecting a direct express debit card in the mail and are not sure when the card will arrive. We can help.

This post will cover the following:

  • New Direct Express Debit Card Tracking
  • Direct Express Replacement Card Tracking
  • Questions about Direct Express

"Direct Express Tracking Number"

New Direct Express Debit Card Tracking 

If you are waiting to receive a new Direct Express card in the mail for your Social Security or other federal benefits payment, it usually takes 10 business days for your card to arrive.

Direct Express does NOT provide a tracking number for new cards that are mailed.

If you have waited for more than 10 business and your card has still not arrived, we suggest you call the Direct Express Customer Support Phone Number to find out what the issue is.

Here is the number to call:

Direct Express Customer Support Phone Number
24 hours a day, 7 days a week
Call 1.888.741.1115 (Toll-Free)

For Customer Service Outside the U.S. call: 1.765.778.6290 (Collect)

Direct Express customer service gets a huge call volume. To get a live person quickly, follow our instructions on our Direct Express Live Customer Service post.

You should also read the comments and reviews section of that post to learn about tips and tricks other cardholders are currently using to get to a live person quickly.

Direct Express Replacement Card Tracking 

If your Direct Express card is lost or stolen, expired or deactivated and you are waiting on a replacement direct express card, you should wait 10 business days after you were told the card has been mailed to receive it.

Unfortunately, Direct Express does NOT provide a tracking number for replacement cards that are mailed.

If 10 business days have passed and you still did not receive the card in the mail, you should contact Direct Express at the phone number provided above.

Lots of our readers have complained about how long it takes for them to receive replacement cards and are not happy there is no Direct Express Tracking Number.

Unfortunately, without a tracking number provided, you will have to wait for the 10 business days before calling Direct Express for help.

This means unfortunately, you will not be able to use your card for any transactions in the meantime, which is very frustrating.

Note: If you would like to review your experience with Direct Express in getting your new debit card or getting a replacement card mailed to you, please tell by using the “Create Your Own Review” link below.

This will help other cardholders with a similar issue know what to expect when dealing with Direct Express regarding getting a new or replacement card.

Questions about Social Security

Thank you for taking the time to read this article. We encourage you to post any questions you have about Direct Express in the comments section below.

If you found this article on “Direct Express Tracking Number” helpful, we encourage you to “Share This” with someone who may also find it helpful. We always appreciate your support!

Submit your review

Create your own review

Direct Express Card Help
Average rating:  
 5 reviews
Oct 7, 2021
 by mary trigg
why cant i talk to someone

yes i have tried several times to talk to a person and when i finally did get through to someone ,she said call me back when you have your card info and hung up on me a couple of times.I was furious was needing to find out where the money was spent that was missing off my card so i can find out who it was

Sep 3, 2020
 by NHicks
Waste of Time

If I could give you no stars I would. Im the representative for my grandmothers SS benefits and was told a card was sent out in June 2020. It was never received and I have called multiple times just to be transferred, given different numbers to call, and hung up on multiple times. I simply need the dxmn card so I can provide her with proper care! Its the end of August now and nothing has been resolved.

Aug 13, 2020
 by barbara
where is my replacement

I apply for a new card ,because the one I have had expired almost a month ago cant seem to get any answer none of the numbers for customer services is working what can I do I need my money this a directexpress card hellllp

Aug 13, 2020
 by william mecey
o review

they say theres no way they can track a new card being issued, what they dont mention is that they offer a quicker way to receive your card by chargeing 13.80 to recieve the card in 2 to 3 buisness days . how can they send a card express mail and not be able to track it? its been 3 days now and theres no way to find out where my card is. so know im on the verge of losing my every thing i own. thanks alot direct express your helping the world at every elses expence . a tip to others dont bother calling the phony help line they just hang up on you.

Aug 13, 2020
 by Linda Oweens
Fruadulent charges/funds transfer

I had money transferred to my Walmart card because this one was hacked by has yet to show up on card, yet trans. fee and
money was taken out if Direct Express..Cannot talk to a human! Tried for two days. Now my birth day and social don't match in system when calling. I need Help if anyone knows who to call.