Direct Express cardholders have complained about how long it takes to contact Direct Express over the phone and speak to a live person. If you read the comments and reviews on this post, you will see that this is a very common and frustrating problem.
The question we keep getting asked is this: What is the best way to contact Direct Express?
If you are frustrated trying to reach Direct Express customer service, try our two-step process below:
NOTE: If you would like to write a review and rate your experience with Direct Express Customer Service, see the review and ratings form immediately below the end of this article under “Create Your Own Review”.
This post will cover the following:
- Top Direct Express Complaints
- The Best Way to Contact Direct Express
- Questions about Direct Express
Top Direct Express Complaints
The biggest frustration cardholders have with Direct Express is that it takes a long time to speak to a live person.
Meanwhile, cardholders have time-sensitive issues that need immediate attention.
Therefore, even though we have provided detailed instructions and tips on how to speak to a human, cardholders are unhappy because it takes too long to get someone on the phone.
Some of the urgent issues they need resolved are the following:
The number one issue Direct Express cardholder call customer service for is fraudulent charges on their debit card.
This requires immediate attention for two reasons:
First, the cardholder who is a victim of fraud wants to begin the process of getting their money back quickly.
Most Direct Express cardholders are on a fixed income and having someone take money from their account illegally means they are going to have less money to pay bills.
Second, it’s urgent that they report the issue to customer service so that the card can be shut off and a new one issued, so that the problem will not continue.
When they are unable to reach customer service, it means that not only do they have to live on less of their income but there is a chance the fraud could continue since the card is still active.
The other source of frustration is how hard it is to get a live person on the phone to order a placement Direct Express card.
When your card is lost, stolen or misplaced – or you are a victim of fraud, getting a replacement card quickly is important.
That is because, without the card, you are unable to use the money on your Direct Express card to make purchases.
Long Wait to Reach Live Person
Some cardholders have reported spending all-day trying to speak to a human. Others have tried calling multiple times over several days and still can’t reach a live person.
The Best Way to Contact Direct Express
Here is our recommendation on the best way to contact Direct Express customer service department: We recommend a two-step process to be sure of success.
Step 1: Write them a Letter
First, write them a letter. Yes, we want you to write a letter and mail it.
Think about it, if you have an urgent issue, like fraud on your account or you need a replacement card and have been waiting days to get someone on the phone, why not write them a letter first, while you try to get them on the phone?
There are two advantages to writing them a letter:
First, you will get your issue resolved faster. If you have fraud on your account or need a replacement card, rather than waiting days to get someone on the phone, send a letter so they can get started on your issue while you try to get someone on the phone.
Second, make sure your letter has tracking (use priority mail with signature confirmation or certified mail through the post office).
With tracking, you will then be confident that they received your letter and are working on it.
Here is where to mail your letter:
Direct Express Payment Processing Services.
P.O. Box 245998
San Antonio, TX 78224-5998
Step 2: Contact them via Phone
In addition to sending them a letter in the mail, you should try and get someone on the phone.
You can call customer service at the following numbers:
- Customer Service: 1-888-741-1115
- Hearing-impaired: 1-866-569-0447
- International: 1-765-778-6290 (Collect)
You need patience when contacting Direct Express by phone as we have mentioned.
However, while you are working to get someone on the phone, you at least know you mailed them a letter.
Questions about Social Security
Thank you for taking the time to read this article. We encourage you to post any questions you have about Direct Express in the comments section below.
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