Are you trying to login to your Direct Express account online but the Direct Express website is down or not loading up? Here’s what you need to do:
Step 1 – Confirm that Website is down
You will save a lot of time and frustration by confirming that the website is indeed down and not working. If you are trying to access the site via a desktop computer, then trying login in via a smart phone or tablet with the wifi turned off. You want to make sure this problem has nothing to do with your own internet connection or network. Similarly, if you are trying to log in via phone or tablet, then try logging in with a desktop computer. If you still cannot access the site, then there is a problem. You should then call customer service.
Step 2 – Call Direct Express Customer Service
Call customer service to find out what the issue is with the Direct Express Website and the estimated time when they think it will be back up and running. Since the website is down, chances are everyone is calling customer service so you should probably be patient if you cannot get through to them immediately. Also, on any given day, cardholders have reported that it is very hard getting hold of customer service and speaking to a human. We therefore expect that your hold time when the website is down is even going to be longer.
Step 3 – Check Social Media
One of the ways to confirm whether the site is down or when it will be back up is to check social media and see what other cardholders are saying. You should be able to find information online by going to Twitter or Facebook and typing in the hashtag #direct express. That should pull up any current posts about direct express. You may be able to also see an update directly from direct express. Here is their Twitter page.
Use Mobile App as Alternative
If the Direct Express website is down, you may be able to use the Direct Express Mobile Application, which we have reviewed here and highly recommend to cardholders. It is unusual for the website and the app to be both down at the same time so if you cannot access the site via desktop computer or mobile phone or tablet, you should try downloading the mobile application and logging in that way.
Have you been trying to log into your direct express account and found out the website is down? Did you call customer service? Did you try using the mobile app? Share your experience with us below in the comments section.