How do I use my Direct Express at ATMs to get cash?
When using your card at an ATM, insert the debit card and enter your PIN. Press either the checking or savings button on the ATM. Select “Cash Withdrawal.” Enter the amount of cash needed and press “Enter.” Don’t forget to take your receipt.
The Direct Express card surcharge-free ATM network offers surcharge-free ATM access at approximately 50,000 ATMs throughout the country including Comerica Bank, Charter One, Privileged Status, Alliance One, PNC Bank, MasterCard ATM Alliance, and MoneyPass. To avoid surcharge fees look for ATMs that display these logos:
ATMs with these logos will not charge a surcharge fee. Although you may use your Direct Express card at any ATM that accepts Debit MasterCard, only ATMs with these logos will not charge a surcharge.
How do I get cash if I don’t live next to a Direct Express Card surcharge-Free network ATM?
Even if you don’t live near a Direct Express card surcharge-free network ATM you can avoid fees by
- Using your Direct Express card at retail locations when you make purchases instead of getting cash at an ATM.
- Getting cash back for free when you make purchases at many retail locations
- Going to any bank or credit union that accepts MasterCard and get cash from a teller free of charge.
For other ways to avoid ATM fees, we suggest that you review the tips on how to use your Direct Express card at retail locations to make purchases and get cash back for free.
How much will I be charged if I go to an out network ATM?
Surcharge fees for cash withdrawals made out of the Direct Express card surcharge-free network will vary and will depend on the ATM owner’s policies. Typically, an ATM will tell you about any surcharge before processing your transaction and give you the option to cancel. It’s important to remember that while Direct Express cardholders are allowed one free ATM cash withdrawal for each payment they receive, out-of-network ATM owner surcharges may still apply. To locate an in network ATM, cardholders can visit www.USDirectExpress.com or call the Direct Express toll-free Customer Service Department at 1 (888) 741-1115.
Using my Direct Express Debit card, what is the maximum amount that I can withdraw from an ATM at one time?
Comerica Bank does not impose a daily limit for ATM withdrawals. However, many ATM owners do set limits and you may withdraw up to the maximum amount allowed by the ATM owner. ATM owner’s daily ATM withdrawal limits typically range from $200 to $1,000.
If I use an ATM outside of the Direct Express card surcharge free network, how do I know if a surcharge fee will be charge when I withdraw cash?
When you withdraw cash at an ATM outside the Direct Express card surcharge-free ATM network, the ATM owner must provide a notice before you have to pay the fee. You will receive the notice at the ATM and then be given the choice of continuing or canceling the transaction. If you choose to continue, you will receive your cash and the fee will be deducted from your debit card account. If you choose to cancel the transaction, you will not receive your cash and you will not be charged any fees.