There is an increase in the number of incidents of fraudulent charges on Direct Express Social Security Card. This is becoming a big problem for card holders as we wrote in a recent article. So, what is really going on here? The simple answer is that fraudsters are increasingly finding a way to steal Direct Express Card Account Information and then quickly drain the funds before the cardholder can do anything about it. Cardholders then turn to Direct Express Customer Service for help, and that is where things get frustrating.
Who is to Blame for Fraudulent Charges on Direct Express?
In today’s digital world where even banks are getting hacked everyday, Direct Express cardholders should not be surprised that their accounts are being targeted by fraudsters. The government event sent out a warning to cardholders about increased incidence of phishing. Cardholders have some responsibility to protect their account information. If you need help in what to do to prevent your card and online access from being compromised, see these useful tips for Protecting Against Card Fraud from the Federal Trade Commission.
Has Money Been Stolen from Your Card?
As you can see from the above video, fraudsters are going out of their way to get your debit card information, even calling you at home. Just know that thieves are getting sophisticated and you should be careful before giving your Direct Express Card information out or clicking any link to “correct” any information on your account.
If you have money been taken stolen from your Social Security Direct Express card, you should call customer service and report the incident immediately. You will probably be asked to complete a fraud packet, which you will have to mail back to customer service. This will help them in investigating your claim and process any refunds back to your card. Note that there is no guarantee that you will be refunded for the money stolen from your card, so be sure to take some time to clearly explain what happened and prove that it was not your fault or something you did that caused the funds from your Direct Express Account to be stolen. There are many reports of cardholders being denied refunds after money was stolen from their account because it was determined that it was their fault.