Direct Express Customer Service Live Person

If you are currently a Direct Express Card holder, you are probably wondering about customer support and how that works. Among the government issued prepaid cards, we think Direct Express Customer Service is NOT very good. The automated system is confusing and often leads to a dead end. Also, we have received reports of long hold times, with some customers being asked to call the following morning after having been on hold for 20 or more minutes. Also, getting a live person is a challenge, but we have figured out an easy way for you to get a live person to answer your Direct Express Card questions. See below for instructions.

"Direct Express Customer Service"

Direct Express Customer Service Live Person

Here is how to talk to a live person. First, dial the customer support toll free number at 888-741-1115. Then when you get through, Choose option 3 immediately when it picks up and then you will get a human to talk to. Be aware that hold times can be long, with some customers reporting a 30 minute or more wait time before they are able to talk to a live person.

It is important to note that Direct Express is NOT the same as Cash Direct Express, which is different company running a payday loan service that is not affiliated with the government issued Direct Express Card. Some consumers that have had a bad experience with Cash Direct Express are calling the government issued card service to complain or are complaining online about Direct Express when they are actually venting about Cash Direct Express.

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Posted in Direct Express, Direct Express Customer Service
21 comments on “Direct Express Customer Service Live Person
  1. DAVID WESEMAN says:

    How do I check my balance?

  2. charles says:

    I need help getting bank stapments

  3. charles gerst says:

    hello can any help me out here

  4. Melissa Ware says:

    I have been trying for a whole hour to get online and by telephone and I have not been able to get my balance. What do I do?

  5. julia says:

    how do I get a account and routting number for my directexpress master card account?

    • Direct Express Help says:

      When you receive your Direct Express card in the mail, call the Direct Express card Customer Service Department toll free at 1 (888) 741-1115 to activate your card. Once your card is activated, Comerica Bank, the Direct Express card issuing bank, will notify the Social Security Administration (SSA) that you have a Direct Express debit card account and will give SSA the information it needs to send your benefit payments to your account.

    • Wayne Sowles says:

      you can not get a routing # or acct.# for the DirectExpress card. It is a prepaid card. I have been trying myself and was toldit is not available. Still trying, if I get some more info wiil post.

  6. larry burns says:

    I lost my card and my pin is lost and I cant talk to a live person

  7. BT Smith says:

    I already have the Direct Express Debit MasterCard. It is already linked to my PayPal account, but I want to be able to link my Direct Express bank account to Paypal as well but I can’t do it unless I have the acct. # and routing information for the bank-I think it’s CoAmerica? Could you tell me where to find that information on any of my statements or account. Thank you!

  8. Sharon K Leslie says:

    i have my card and it is activated now how do i add money to the card?

  9. lamisha says:

    How do I get my routing number and a print out of the number and bank statements

  10. BARBIE A NORMAN says:

    i an not seem to get online to your sight

  11. Natasha says:

    I need helpbgetting a 6 month statement can anyone help

  12. I have been trying for a full week to access account information. Have been needing to reset password. Every attempt has failed. Need to speak to a live person not some nit witted automated nonsense to get this done.

  13. would like to know what the balance is on my card and why I did not receive the $65 I usually get on the 1st

  14. Haoleboy says:

    Hey guys!

    Thank you very much for the information about how to get directly to a customer service rep as I about had an aneurysm trying to get to talk someone & not have to listen to my account balance 900 times then get hung up on. I was out paying rent, and getting a few supplies for the month when I got a decline but now that I got threw found out their systems were down then & are back up now so I am happy.

    Thanks so much!

  15. cynthia l Lampien says:

    i was set up a few yrs ago to check balance on line i dont remeber user name or pass word tryed to redo my acct but i think i cancelledf my card and it keeps saying none of my information matches help!!!! thank you cynthia

    • Cynthia l Lampien says:

      ok gettin very frusterated !!! ive been tryin to get in to my acct balance on line i had one set up a few yrs ago i dont remeber password or user name but it keeps telling me nothing matches help!!!!!!!!!!!! cynthia

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About Direct Express Help

This website is dedicated to helping Direct Express Card holders find information they need regarding their card, including account login information, customer service contact number, direct deposit and routing information, and any relevant news about the US Direct Express Program. If you are looking for the official Direct Express website, click here. Feel free to use the search box on the page to locate the information you are looking for. If you have specific questions about this site, email us.