Direct Express Customer Service Live Person

If you are currently a Direct Express Card holder, you are probably wondering about customer support and how that works. Among the government issued prepaid cards, we think Direct Express Customer Service is NOT very good. The automated system is confusing and often leads to a dead end. Also, we have received reports of long hold times, with some customers being asked to call the following morning after having been on hold for 20 or more minutes. Also, getting a live person is a challenge, but we have figured out an easy way for you to get a live person to answer your Direct Express Card questions. See below for instructions.

"Direct Express Customer Service"

Direct Express Customer Service Live Person

Here is how to talk to a live person. First, dial the customer support toll free number at 888-741-1115. For Hearing impaired: 1-866-569-0447. For International: 1-765-778-6290 – (Collect). Then when you get through, Choose option 3 immediately when it picks up and then you will get a human to talk to. Be aware that hold times can be long, with some customers reporting a 30 minute or more wait time before they are able to talk to a live person.

It is important to note that Direct Express is NOT the same as Cash Direct Express, which is different company running a payday loan service that is not affiliated with the government issued Direct Express Card. Some consumers that have had a bad experience with Cash Direct Express are calling the government issued card service to complain or are complaining online about Direct Express when they are actually venting about Cash Direct Express.



Posted in Direct Express, Direct Express Customer Service Tagged with: , , ,
43 comments on “Direct Express Customer Service Live Person
  1. DAVID WESEMAN says:

    How do I check my balance?

  2. charles says:

    I need help getting bank stapments

  3. charles gerst says:

    hello can any help me out here

  4. Melissa Ware says:

    I have been trying for a whole hour to get online and by telephone and I have not been able to get my balance. What do I do?

  5. julia says:

    how do I get a account and routting number for my directexpress master card account?

    • Direct Express Help says:

      When you receive your Direct Express card in the mail, call the Direct Express card Customer Service Department toll free at 1 (888) 741-1115 to activate your card. Once your card is activated, Comerica Bank, the Direct Express card issuing bank, will notify the Social Security Administration (SSA) that you have a Direct Express debit card account and will give SSA the information it needs to send your benefit payments to your account.

    • Wayne Sowles says:

      you can not get a routing # or acct.# for the DirectExpress card. It is a prepaid card. I have been trying myself and was toldit is not available. Still trying, if I get some more info wiil post.

  6. larry burns says:

    I lost my card and my pin is lost and I cant talk to a live person

  7. BT Smith says:

    I already have the Direct Express Debit MasterCard. It is already linked to my PayPal account, but I want to be able to link my Direct Express bank account to Paypal as well but I can’t do it unless I have the acct. # and routing information for the bank-I think it’s CoAmerica? Could you tell me where to find that information on any of my statements or account. Thank you!

  8. Sharon K Leslie says:

    i have my card and it is activated now how do i add money to the card?

  9. lamisha says:

    How do I get my routing number and a print out of the number and bank statements

  10. BARBIE A NORMAN says:

    i an not seem to get online to your sight

  11. Natasha says:

    I need helpbgetting a 6 month statement can anyone help

  12. I have been trying for a full week to access account information. Have been needing to reset password. Every attempt has failed. Need to speak to a live person not some nit witted automated nonsense to get this done.

  13. would like to know what the balance is on my card and why I did not receive the $65 I usually get on the 1st

  14. Haoleboy says:

    Hey guys!

    Thank you very much for the information about how to get directly to a customer service rep as I about had an aneurysm trying to get to talk someone & not have to listen to my account balance 900 times then get hung up on. I was out paying rent, and getting a few supplies for the month when I got a decline but now that I got threw found out their systems were down then & are back up now so I am happy.

    Thanks so much!

  15. cynthia l Lampien says:

    i was set up a few yrs ago to check balance on line i dont remeber user name or pass word tryed to redo my acct but i think i cancelledf my card and it keeps saying none of my information matches help!!!! thank you cynthia

    • Cynthia l Lampien says:

      ok gettin very frusterated !!! ive been tryin to get in to my acct balance on line i had one set up a few yrs ago i dont remeber password or user name but it keeps telling me nothing matches help!!!!!!!!!!!! cynthia

  16. Sherry says:

    Good afternoon.I am having a problem accessing my account. I called the assistance help line but couldn’t get the help I need. I’m not happy!!!!####😲

  17. Mike Rayford says:

    Keep trying to find out why money is taken off my card and can’t talk to no one on phone. Keep getting automatic system .

  18. J says:

    It’s almost impossible to get a hold of a real person, that number is just an automated system. I just had my account hacked, and I’ve been trying to contact them, but it just says there busy and hangs up on me when I try to get to a live person. If you don’t have this card yet, DON’T GET IT! Stay with a paper check or use a different account to deposit it.

  19. John E. Hickey says:

    I have been trying to contact D/E all morning! Most federal agency’s at least let you set-up a callback!!! However,you people don’t seem to care! I had my card stolen this morning am fed-up with your agency’s lack of concern and very poor service! I intend to copy Commercia and S/S about this!
    Thank You for NOTHING! J.E.H.

  20. John E. Hickey says:

    I have been trying to contact D/E all morning! Most federal agency’s at least let you set-up a callback!!! However,you people don’t seem to care! I had my card stolen this morning and am fed-up with your agency’s lack of concern and very poor service! I intend to copy Commercia and S/S about this!
    Thank You for NOTHING! J.E.H.

  21. julio magana says:

    trying to reset my paasword….I RESETED IT and getting my new password to an Email adrdress that is no longer working,,,what can i do to get my new password…..Thanks

  22. fiona ferris says:

    Cannot even get into website & cannot cash at bank. Website says, experiencing technical difficulties. Has something changed?

  23. fiona ferris says:

    Cannot get into website for 8 hrs today & bank won’t cash. Website says experiencing technical difficulties. Do you know when it will be available?

  24. Stacey Dubose says:

    I need to change my login information

  25. Amber Hollis says:

    Someone has stolen my card and used it for cable bill

  26. jeanetta hammond says:

    I had called directexpress numerous times, and asked for a call back to no avail, no one has called me back in reference to my refund. They had charge me for fed-exp, however, it was delivered next door. I did not get the envelope until over an week later, neighbors were out of town. what can I do to talk to someone about my monies

  27. robbie miller says:

    where is my card

  28. robbie miller says:

    what number do i call to talk to a real person

  29. Doug schmer says:

    Someone help I went to pull my money out atm and if kept my money i try calling and bring on hold for hour hangs up i need my money please

  30. Dave says:

    There’s a fraudulent charge on my direct express card. I’ve been trying to contact customer support for 3 hours only to get a recording “there’s a high number of calls, please try again later”. Is there another number I can use so I can get this matter straightened out? They’ve zeroed out my account

  31. donald hurley says:

    I need to actually talk to someone to get a tracking number so i can find my card can some one please call me 956-440-1574

  32. Carol S. Hicks says:

    I am using my DirectExpress card to pay my bills, some company’s accept payment through my card. However, not all of them do, my car insurance for one requires a routing number through my bank otherwise I have to pay for three months and either go to my insurance carrier and make a payment with cash or call and they will accept a payment over the phone. I would prefer to make monthly payments. So, my question is, is there a routing number affiliated with my card. In the upper right hand corner shows Comerica Bank, banks have a routing number and account number for each individual.

    Calling the 1-888-741-1115 number on the back of the DirectExpress card offers no real help as it is fully automated, no live person to speak with. And as I cannot locate my original paperwork with an actual number to speak with a live person this is my only option. Please advise.

  33. louis pereira says:

    i need 6 months of bank statements to get quafied to get into senior housing. please me with anumber that i can steak to someone .or you can send statements to my email thank you louis pereira

  34. When will you refund my card back every time i call you it’s always heavy call volume

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