US Direct Express Customer Service

Before we talk about how to reach the Direct Express Customer Service, let’s give you a brief summary of the Direct Express Card and how your account is managed. The Direct Express Debit Mastercard is a prepaid reloadable card that is issued by Comerica Bank on behalf of the US Treasury department. It is used as an electronic payment option for Federal Benefits. A law was passed recently that requires all federal benefits to be paid electronically. As a recipient of federal benefits (like Social Security), you can comply with this rule in two ways. The first is to have your benefits payment deposited into your checking or savings account. If you do not have a traditional checking or savings account, another option is to have your benefits deposited on the Treasury Department recommended prepaid card – the Direct Express card. This includes those getting VA Compensation or Pension, RRB Annuity, and OPM (Federal Retirement).

"Direct Express Login"

Direct Express Customer Service Number

If you have questions about your Direct Express card and would like to speak with a customer service representative, you should follow the instructions below:

"Direct Express Customer Service"

Direct Express Customer Service

As you can see from the image, if you already have a Direct Express card, you can call customer service at the following numbers:

  • Customer Service: 1-888-741-1115
  • Hearing impaired: 1-866-569-0447
  • International: 1-765-778-6290 (Collect)

How to Apply for the Direct Express Card

If you have not yet enrolled in Direct Express and would like to, you have two options. The first option is to follow the Direct Express Application and sign up for the card here. The article provides detailed instructions on how to apply for the card and what you need to complete the process. Another option is to call Direct Express Customer Service (this is a different number that is dedicated to card enrollment) at Card Enrollment Center: 1-800-333-1795. You can also follow the instructions in the image below:

"Apply for Direct Express Card"


If you are still having issues reaching customer service, email us your complaint or comment below.



Posted in Direct Express Customer Service Tagged with: ,
52 comments on “US Direct Express Customer Service
  1. Kelly Couey says:

    I recently lost my Direct Express Card. All I’m trying to do is fax over the documents that was ask of me or speak to a repersentative. using my social security nukmber isn’t helping cuase the card has been lost. What do I do?,please help

  2. robert hammer says:

    I have tried to open a directexpress account to monitor my benefit balance but the site keeps saying that it doesn’t recognise my zip code as being correct although it is and it is also the one they used to mail me my card.what can I do to access my account?

  3. iva howell says:

    If I want to pay a bill on line and I do not have a checking or saving acct what can I do they ask for a routing number

  4. richard garcia says:

    I’m trying to activate my replacement card but your instructions dont come up. I cant access my account.

  5. Gareth Murphree says:

    My father recently passed away and I need access to the money in his account to pay off some outstanding debts, what is a number where I can talk to a person without entering a PIN number, since I do not know this.

  6. Never have I experience like this! Called to report lost card told to call next for routing number OMG! 3hrs and ???don’t even know if it was sent

  7. You are the poorest of any company I have have ever dealt with

  8. taylor lee says:

    I cancelled my card because I couldn’t find it I found it now please reactive my card I have to pay my rent

  9. mike lilly says:

    my card is expired and im on vaca in nc how do i get my money

  10. ariel says:

    Where’s my card

  11. my benefits posted but when i try to make a purchase my card was declined. can i get some services i also couldnt create an account to find out any info. thank you

  12. mona senechal says:

    i have charges on my transaction history, that i dont think i made, how do i find out if i made them or how to contact the company in question

  13. Pamela Ireland says:

    I reported a lost card promptly & ordered new card requesting 2 day ups shipping at cost of $13.50 the card didn’t come I had to order again and was chgd another $13.50 plus 4.00 I believe I shouldn’t be chgd twice since ups never showed on the first time

  14. Karen smith says:

    I contacted customer service at their # and all it did was give me a recording about when my card was ordered and did not give me a chance to speak to a rep. I need to speak with a rep to get a copy of the last 20 transactions.

  15. JoA Griffin says:

    I have had my card one month..I thought that I could set up a payment schedule to pay my bills like I have on my bank account..not! I have kept my bank account open just in case of a problem..glad I did because I want to return to deposit going there. Another thing is I have forgotten my pass word so I cannot go into my account and have them email it to me. I am elderly and somewhat disabled so I dont want to be running around drawing money out etc. how do I stop the card and have it changed back to bank?

  16. Direct Express sucks. I filed a complaint because a company I ordered from on the internet charged me $137.00 for so called internet download software that does not work. The same day, I sent email and the manager wrote back and got very rude and nasty and on several occasions I requested a refund but I was totally ignored when I bought that subject up. I then filed a dispute with Direct Express, sent in all my paper work, and they believed the organization by denying my claim. The organization told them to have me contact them and I have done that several times. They said that I should return their product, when that is impossible being that it was entirely an internet transaction. I was sent a bunch of information and files but no software that could be loaded to make the program operate. I deleted the junk from my computer. How can you send something back you never received, and when you request a refund get ignored.

    Direct Express did not help with my investigation, they just allowed that company to take advantage of me. I also informed them I opened a BBB complaint in Delaware where the company is located, and the BBB told me that company have an F rating for scams.

    How in the world do I cancel my card with this bank that does not work for the people who make their jobs possible.

  17. april marie chapman says:

    My online log in is all messed up it said sent pw reset my email I never received it. I need access to print out history please its an emergency situation.

  18. Berta says:

    I am trying to find out the routing number and my account number so I can set up with SS for a partial direct deposit.

  19. Kathy Hooper says:

    I have lots of transactions on my July acc# and also how my transactions on my debit card now for August, I need help getting my money. Back’
    How do I file a fraud suit, I need help my bills are due and I am not going to get to pay them with my money keep missing,
    Help me please or I will have to change cards,
    Thank you

  20. christine carswell says:

    I need my route number and account number even though I don’t receive checks or have savings account I still need the information

  21. Thomas A Parish says:

    Ia,m deaf and my new card was mailed to the wrong address. I and my mother who has been speaking for me 12 years because I can,t sigh and can barly read lips. She and I rode 6 buses to the Social security office in Inkster Michigan. Trying to get help. They canclled the missing card. But told me that They would mail me my checks starting in December. But getting my November funds from Directexpress was our problem. I have never used TTY. I and my mother have been on the phone for hours with Comerica and Directexpres for hours. Getting nowhere. There must be someway to resolve this problem. I don,t have an E-mail address of my own. This is my mothers E-mail address.several times they hung up on my mother. Can anyone suggest a way to get help. This is the first posting from me.

  22. guyeparkerjr says:

    Need email showing past months deposits



  24. Karen E Murray says:

    I cant remember my online password or my email address and i cant access my online account…so what do i do

  25. Patricia Wilson says:

    I need to be able to remove another person off of my own personal account.can I get ya to help me 28th this issue.plz

  26. Deanna Curtis says:

    I usually receive a payment pending notification is it to early to receive the notification ?

  27. Magdalene Donahoe says:

    Whats wrong with the directexpress cards today not working can’t get money out

  28. Evelyn Miles says:

    I cannot access my $! Says it was deposited but balance is zero! I have to pay bills what can I do? HELP. asap.

  29. Evelyn Miles says:

    I cannot access my $! Says it was deposited but balance is zero!

  30. Melissa Tate says:

    Can i set up a savings account with Direct Express to have a certain amount taken out each month?

  31. julius howard says:


  32. Martin Myers says:

    My card won’t allow me to make withdrawals. Still plenty of balance. No one will answer the phone.

  33. amy penighetti says:

    i was suppossed to get my social security sept 2 in the amount of $1288.00 I GOT TO THE BANKat 910:00 am to get my $1288.00 they said O only hasd $128.00 in my account. and stated that at 823:00am someone took out $1160.00 I tried ti rich direct express and they said someone took out $1160.00 at 823:00 am i tried for 6 days to get in touch with direct express and it sad they were to busy and to call another day. I am severly disabled and kept caling. I then went to the bank and spoke t the manager, I finally got in touch with direct express and the greed that $1160.00 was taken out. I had my card with me all the time. They asked the bank manager to fax a letter to you on the banks letter head asking for the anagers name date ofwithdrawal the date and how much was taken out they also asked for the last 4 numbers of my de cardmy bank reps name, banks phone number anconfirmation she got that nowI,m still trying to get in touch with de and can’t get anyone just like te last 6 days. Its says the lines are busy please get to us a a latter date I am broke and don’t have a penny to my name, I dd’nt pay any of my bills and Im going to get a late ffee on all of them I need my money immeditelyAnd to top it off I am severly disable dand can’t kep going back to the bank.

  34. Pam says:

    Something is wrong with the phone lines and website I can’t get threw to no one

  35. Something wrong with the card company phone lines

  36. Jacqueline Mahone says:

    Can’t get through to a person however I can’t use my card for anything. Not at stores or ATMs I need my money and this is old I don’t know what’s up with it I just know Im not really happy

  37. katrine m musselman says:

    I do not know how to get new register…I have tried calling1 888 741 do I get someone to help me

  38. kala wilkie says:

    Everytime I call direct was they say there is an important message for my account and they’re sending me to a customer service representative and then it hangs up. I’ve tried this at least 30 tines since Saturday morning. My card won’t help me draw anymore off of it or use it. I need money to pay the car insurance today please help.

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  1. […] The question is whether this information is getting to the intended target. You should contact the Direct Express customer service if you get a suspicious text or email asking you to provide your card or account […]

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