US Direct Express Customer Service

Before we talk about how to reach the Direct Express Customer Service, let’s give you a brief summary of the Direct Express Card and how your account is managed. The Direct Express Debit Mastercard is a prepaid reloadable card that is issued by Comerica Bank on behalf of the US Treasury department. It is used as an electronic payment option for Federal Benefits. A law was passed recently that requires all federal benefits to be paid electronically. As a recipient of federal benefits (like Social Security), you can comply with this rule in two ways. The first is to have your benefits payment deposited into your checking or savings account. If you do not have a traditional checking or savings account, another option is to have your benefits deposited on the Treasury Department recommended prepaid card – the Direct Express card. This includes those getting VA Compensation or Pension, RRB Annuity, and OPM (Federal Retirement).

"Direct Express Login"

Direct Express Customer Service Number

If you have questions about your Direct Express card and would like to speak with a customer service representative, you should follow the instructions below:

"Direct Express Customer Service"

Direct Express Customer Service

As you can see from the image, if you already have a Direct Express card, you can call customer service at the following numbers:

  • Customer Service: 1-888-741-1115
  • Hearing impaired: 1-866-569-0447
  • International: 1-765-778-6290 (Collect)

How to Apply for the Direct Express Card

If you have not yet enrolled in Direct Express and would like to, you have two options. The first option is to follow the Direct Express Application and sign up for the card here. The article provides detailed instructions on how to apply for the card and what you need to complete the process. Another option is to call Direct Express Customer Service (this is a different number that is dedicated to card enrollment) at Card Enrollment Center: 1-800-333-1795. You can also follow the instructions in the image below:

"Apply for Direct Express Card"


If you are still having issues reaching customer service, email us your complaint or comment below.

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6 comments on “US Direct Express Customer Service
  1. Kelly Couey says:

    I recently lost my Direct Express Card. All I’m trying to do is fax over the documents that was ask of me or speak to a repersentative. using my social security nukmber isn’t helping cuase the card has been lost. What do I do?,please help

  2. robert hammer says:

    I have tried to open a directexpress account to monitor my benefit balance but the site keeps saying that it doesn’t recognise my zip code as being correct although it is and it is also the one they used to mail me my card.what can I do to access my account?

  3. iva howell says:

    If I want to pay a bill on line and I do not have a checking or saving acct what can I do they ask for a routing number

  4. richard garcia says:

    I’m trying to activate my replacement card but your instructions dont come up. I cant access my account.

  5. Gareth Murphree says:

    My father recently passed away and I need access to the money in his account to pay off some outstanding debts, what is a number where I can talk to a person without entering a PIN number, since I do not know this.

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  1. [...] The question is whether this information is getting to the intended target. You should contact the Direct Express customer service if you get a suspicious text or email asking you to provide your card or account [...]

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About Direct Express Help

This website is dedicated to helping Direct Express Card holders find information they need regarding their card, including account login information, customer service contact number, direct deposit and routing information, and any relevant news about the US Direct Express Program. If you are looking for the official Direct Express website, click here. Feel free to use the search box on the page to locate the information you are looking for. If you have specific questions about this site, email us.