Before we talk about how to reach the Direct Express Customer Service, let’s give you a brief summary of the Direct Express Card and how your account is managed. The Direct Express Debit Mastercard is a prepaid reloadable card that is issued by Comerica Bank on behalf of the US Treasury department. It is used as an electronic payment option for Federal Benefits. A law was passed recently that requires all federal benefits to be paid electronically. As a recipient of federal benefits (like Social Security), you can comply with this rule in two ways. The first is to have your benefits payment deposited into your checking or savings account. If you do not have a traditional checking or savings account, another option is to have your benefits deposited on the Treasury Department recommended prepaid card – the Direct Express card. This includes those getting VA Compensation or Pension, RRB Annuity, and OPM (Federal Retirement).
Direct Express Customer Service Number
If you have questions about your Direct Express card and would like to speak with a customer service representative, you should follow the instructions below:
As you can see from the image, if you already have a Direct Express card, you can call customer service at the following numbers:
- Customer Service: 1-888-741-1115
- Hearing impaired: 1-866-569-0447
- International: 1-765-778-6290 (Collect)
How to Apply for the Direct Express Card
If you have not yet enrolled in Direct Express and would like to, you have two options. The first option is to follow the Direct Express Application and sign up for the card here. The article provides detailed instructions on how to apply for the card and what you need to complete the process. Another option is to call Direct Express Customer Service (this is a different number that is dedicated to card enrollment) at Card Enrollment Center: 1-800-333-1795. You can also follow the instructions in the image below:
If you are still having issues reaching customer service, email us your complaint or comment below.