If you are currently receiving Social Security and Supplemental Security Income benefits electronically via the Direct Express Debit card and would like to change the address on your card due to a move or whatever reason, we can help you:
Direct Express Address Change
If you move and want to replace the address on file for your direct express card, you should visit the Direct Express Card Website and login to your account. Here is How:
Visit www.USDirectExpress.com click on “Login to Your Card Account”. You will be taken to a page like the one below. You will be asked to first enter your User ID (if you don’t remember, the User ID is the login ID you set up when you signed up for your card. It consist of 6 to 8 alphanumeric characters). If you don’t remember your User ID, you should click on the “Forgot User Id?” link and you will he able to retrieve it using your card number.
Once you successfully login, you will be able to change your address under the account information. If you need further help, you can call customer service at 1 (888) 741-1115 (toll-free) and a representative will be able to assist you. Be sure to have your card information ready when you call.
NOTE: You will need to separately notify the Social Security Administration about your change of address. Comerica Bank, which operates the Direct Express card program does not provide this information to any federal agency so you will have to do that on your own.
And that is how you do a Direct Express address change. We hope that was helpful. If you have any comments or questions, you can post them below.