Direct Express Card Not Working?

If you find your Direct Express Card not working, there may be two reasons why. This articles will help you look into all two and what to do about it to get your card back up and working again:

Direct Express Card Not Working?

Reason #1 – Fraudulent or Suspicious Transactions

The most likely reason why your Direct Express Card is not working is due to fraudulent or suspicious transactions on your card. When Direct Express detects that there has been suspicious transactions on your debit card, they may temporarily block all new transactions on the card until they speak with you to determine what is going on with the card. You will have to call  them and answer questions about activity on the card before they will unblock it. If they don’t get a hold of you quickly or you don’t contact them for a period of time, your card may be canceled all together as a precaution. You will then have to call them to get a replacement card. To speak to Direct Express customer service about why your card is not working, call the number below:

Direct Express Customer Service Number
24 hours a day, 7 days a week

Call 1.888.741.1115 (Toll-Free)

For Customer Service Outside the U.S. call: 1.765.778.6290 (Collect)

Reason #2 – Card has Expired

 The other possible reason why you will Direct Express Card Not Working is when the card is expired. You can verify this by looking at the expiration date written on the front of the card, which is usually two digit month and two digit year. If you card has expired, you need to call customer service and get a replacement card mailed to you. Until your replacement card is received, you will not be able to use your Direct Express funds to buy anything. You will have to wait for the card to come in and then activate it to enable you make purchases.

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